Jorge Perez

•Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities

•Respond to incidents and critical situations in a calm, problem solving manner

•Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.

•Monitor access from incoming and outgoing personnel to restricted areas of operations.

• Recorded incident reports with detailed accounts of occurrences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
• Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.

• Introduced new methods, practices, and systems to reduce turnaround time.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Managed budget implementations, employee evaluations, and contract details.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.
• Tracked customer service cases and updated service software with customer information.
• Developed and updated databases to handle customer data.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Managed over 50 customer calls per day.

• Assisted customers by answering questions and fulfilling requests.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Trained team members on cash register operation and cash handling.
• Communicated with customers and team members to solve problems.
• Operated POS cash register and equipment to collect payments.
• Mentored new team members on POS system operation, customer service strategies, and sales goals, Managed over 50 customer calls per day.