Fiorella Petronella
10560 Nw 78 Street Apt 407 Miami,FL
Summary
Dynamic marketing strategist and team collaborator with proven success in content marketing and social media management at Elemento Miami. Excelled in enhancing customer engagement and influencer relations, demonstrating a professional demeanor and effective communication. Skilled in event planning and market research, consistently delivering innovative solutions to drive brand awareness and loyalty.
Overview
9
9
years of professional experience
Work History
Marketing Consultant
Elemento miami
Miami, FL 33178
08.2020 - Current
- Developed and implemented marketing campaigns to increase customer engagement.
- Built relationships with influencers and other stakeholders in the industry.
- Managed social media accounts, including developing content calendars and posting regularly.
- Planned and executed events to promote brand awareness and loyalty.
- Conducted market research to identify new opportunities for product development.
- Created content strategy plans to improve customer experience across multiple platforms.
Hostess and Buzzer
Cancun Grill
Miami, Fl
06.2019 - 08.2020
- Verified reservations and wait times with customers.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Provided excellent customer service by addressing customer needs promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests warmly upon arrival, seating them promptly.
- Accurately recorded customer information into reservation system.
- Demonstrated strong interpersonal skills when interacting with customers.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted guests upon arrival and escorted them to their tables.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phones promptly to record and confirm reservations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Administrator
Diabella Boutique
Punto Fijo, Venezuela
08.2016 - 12.2018
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Monitored budget expenditures and prepared financial reports for review by management.
- Identified needs of customers promptly and efficiently.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Bachelor of Science - Business Administration
Universidad De Falcon
Venezuela09-2014
Skills
- Marketing strategy
- Content marketing
- Social media management
- Event planning
- Market research
- Customer engagement
- Influencer relations
- Customer relationship management
- Problem solving
- Client consulting
- Professional demeanor
- Effective communication
- Teamwork
- Public relations
- Reliability
- Team building
- Team collaboration
Languages
Spanish
Professional
English
Elementary
References
References available upon request.
Timeline
Marketing Consultant
Elemento miami
08.2020 - Current
Hostess and Buzzer
Cancun Grill
06.2019 - 08.2020
Administrator
Diabella Boutique
08.2016 - 12.2018
Bachelor of Science - Business Administration
Universidad De Falcon
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