Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorge Pezina

Reno,NV

Summary

Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Detail-oriented individual with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Merchandiser

Frito Lay
05.2021 - Current
  • Merchandise product for Walmart, WinCo, Safeway, FoodMaxx, and Smith's grocery stores.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, product location, and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Established strong vendor relationships to maintain and support business.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Created visual displays to highlight new and featured products.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Merchandiser

Bimbo® Bakeries USA
01.2021 - Current
  • Merchandise product for Walmart, WinCo, Smith's, and Costco stores.
  • Worked back stock racks, rotated and filled product in the bread aisle.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, product information, and pricing.
  • Verified products appeared at correct locations on shelves and in proper quantities.
  • Established strong vendor relationships to maintain and support business.

Merchandising Specialist

Crossmark Merchandising
01.2021 - 05.2021
  • Merchandised exclusively for Sprouts stores in Reno and Sparks, NV
  • Arranged merchandise in alignment with store planogram.
  • Changed displays to reflect new promotions.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Optimized store displays and appearance via strategic merchandising.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Communicated merchandising needs to store manager.
  • Updated pricing and signage to complete product displays and educate customers.
  • Maintained clean store by returning items to proper places.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Conducted regular store audits to verify compliance with company policies.

Emerald Club Service Specialist

National Car Rental
09.2018 - 05.2021
  • Provided first class customer service for Emerald Club members arriving in Reno, NV at the Reno Tahoe International Airport.
  • Helped large volume of customers, around 60 per hour at peak levels, every day with positive attitude and focus on customer satisfaction.
  • Responded to customer inquiries to answer questions about vehicle availability and related add ons.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of vehicles and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Verified customer identification and documentation for compliant transactions.
  • Maintained and managed customer accounts and credit card information
  • Managed multiple tasks in high-volume environment.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Maintained appropriate vehicle selection on the aisle in order to satisfy arriving customers based on car classes reserved for that time period.
  • Took the initiative to clean vehicles, if not enough vehicles were available, in order to satisfy the incoming members arriving into Reno.
  • During each customer interaction I made sure to offer all related products, services, and vehicle upgrades that may be available.

Lead Merchandiser

Retail Solutions LLC
06.2020 - 12.2020
  • Merchandised exclusively for Sprouts stores in Reno and Sparks, NV
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Conducted regular store audits to verify compliance with company policies.
  • Verified products appeared at correct locations in proper quantities.

Lead Retail Reset Merchandiser

SAS Retail Services
01.2019 - 05.2020
  • Merchandised exclusively for Whole Foods Market
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Utilized visual merchandising techniques to effectively showcase products in retail stores.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.

Claims Adjuster

Progressive
02.2018 - 09.2018
  • Completed auto claims for the entire state of Nevada
  • Usual workload would consist of 4-8 new auto claims per day
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Prepared summaries of damage, payments, and policy coverage.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Answered customer questions regarding deductibles.
  • Substantiated legitimate claims and denied unjustified claims.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered incoming calls for customers in the state of Nevada regarding their auto claims questions.

Emerald Club Service Specialist

National Car Rental
06.2009 - 02.2018
  • Provided first class customer service for Emerald Club members arriving in Reno, NV at the Reno Tahoe International Airport.
  • Helped large volume of customers, around 60 per hour at peak levels, every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of vehicles and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Verified customer identification and documentation for compliant transactions.
  • Maintained and managed customer accounts with current address and credit card information.
  • Managed multiple tasks in high-volume environment.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Maintained appropriate vehicle selection on the aisle in order to satisfy arriving customers based on car classes reserved for that time period.
  • Took initiative to clean vehicles, if not enough vehicles were available, in order to satisfy members arriving into Reno.
  • During each customer interaction I made sure to offer all related products, services, and vehicle upgrades that may be available.

Store Manager of Operations

RadioShack
08.2003 - 04.2008
  • Primarily managed the RadioShack location at Meadowood Mall.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

High School Diploma -

Independence High School
San Jose, CA
06.1997

Skills

  • Planograms/Schematic completion in grocery/retail environment
  • POS Systems Knowledge
  • 45 WPM typing and proficient 10-key skill
  • Store Maintenance
  • Visual Displays
  • Advising and Coaching
  • Professional Relationships
  • 5 years of vehicle inspection experience focusing on finding body damage from rental returns
  • Completed RadioShack's management certification program
  • Vendor Relations
  • Loss Prevention Training

Timeline

Merchandiser

Frito Lay
05.2021 - Current

Merchandiser

Bimbo® Bakeries USA
01.2021 - Current

Merchandising Specialist

Crossmark Merchandising
01.2021 - 05.2021

Lead Merchandiser

Retail Solutions LLC
06.2020 - 12.2020

Lead Retail Reset Merchandiser

SAS Retail Services
01.2019 - 05.2020

Emerald Club Service Specialist

National Car Rental
09.2018 - 05.2021

Claims Adjuster

Progressive
02.2018 - 09.2018

Emerald Club Service Specialist

National Car Rental
06.2009 - 02.2018

Store Manager of Operations

RadioShack
08.2003 - 04.2008

High School Diploma -

Independence High School

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Jorge Pezina