JORGE PONCE
Longwood,FL
Summary
Hardworking and strong individual with extensive knowledge of warehouse organizations. Resourceful worker with training in inventory and (stand/sitting) forklift (propane/electric) use. Proven history of reorganizing processes for increased productivity.
Responsible warehouse professional able to use forklifts, hand trucks and cranes 8 years of experience moving inventory in logistics environments.
Talented Forklift Driver successful at working quickly in fast-paced, demanding environments. Efficient team player and problem-solver. Possessing top communication and conflict resolution skills developed over 8 years in warehouse environments.
Resourceful Forklift Driver enthusiastic about working in team-based settings to accomplish challenging objectives. 6+ years of equipment operation experience.
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Motivated forklift driver with 8 years of [Area of expertise]. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Driver, Warehouse Orders
Dzee Textile
Orlando, FL
02.2019 - Current
- Obtained signatures needed to complete and process all paperwork efficiently.
- Loaded and unloaded trailers.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Affixed accurate labels to customer packages to prevent unnecessary delays.
- Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Ensured damaged products were identified and removed when received.
- Recognized and reported defective material and equipment.
- Manually lifted materials weighing up to 60/70 pounds on regular basis.
- Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
- Effectively communicated with all levels of staff and management.
- Moved boxes, containers and pallets with equipment such as electric pallet jack and stand forklift to meet demanding production targets.
- Counted and stocked merchandise as specified by inventory control log.
- Picked and prepared over 12 shipments per day in small square foot warehouse environment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Methodically picked, packed and labeled merchandise to prepare for shipment.
- Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
Supervisor of Operations
Advanced Drainage Systems
Winter Garden, FL
01.2020 - 08.2024
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Maintained accurate records for tracking progress and performance of team members.
- Managed budgets associated with projects or initiatives within the department.
- Provided training and guidance to team members on operational procedures and best practices.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
- Ensured compliance with all applicable laws, regulations and standards.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Addressed customer concerns with suitable solutions.
- Managed scheduling, training and inventory control.
- Enforced federal, state, local and company rules for safety and operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved conflicts between employees in a timely manner.
- Provided guidance and support to team members on operational issues.
- Organized events for staff engagement activities such as team building exercises.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Directed and supervised team of 15 employees in daily operations.
- Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities.
- Analyzed customer orders to determine most effective shipping methods, routes, and carriers.
- Maintained up-to-date records on shipment costs including invoices, bills of lading.
- Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Construction (Driver)
Gilbert Inc
Apopka , FL
09.2018 - 01.2019
- Drive a truck with a trailer attached with heavy equipment.
- Maintained safe driving habits to protect property and general public on roadways.
- Butcat driver.
- Telehandler reach forklift driver.
- Followed signals from ground crew and other operators to prevent dangerous interactions or missed cues for proper materials movement.
- Helped construction personnel with specific job tasks.
Warehouse Lead
List Industries Hallowell
Apopka, FL
08.2011 - 09.2018
- Ensured damaged products were removed from outgoing shipments.
- Used daily production sheets or work tickets to accurately record quantity of units handled and moved.
- Staged and sorted products for loading.
- Palletized boxes for easy movement and shipment.
- Loaded and unloaded trailers with care and efficiency.
- Operated forklifts or pallet jacks to transport stored items from warehouse to plant.
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
- Sorted and staged parts in racks or other designated areas.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Maintained inventory records with timely updates.
- Used computer and company software to enter shipment and inventory records.
- Collaborated with team members to coordinate efficient and accurate movements.
- Secured loads to prevent shifting or damage to items.
- Transported, loaded, unloaded and stacked materials.
- Used propane/electric forklift to load trailers at warehouse.
- Picked orders from storage, wrapped and staged for shipments.
Education
Some High School
Apopka High School
Apopka, FLSkills
- Pallet jacks
- Math
- Written and verbal communication
- Able to lift and carry 60/70 lbs
- Flexibility
- Working independently
- Microsoft Excel
- Safety awareness
- Staging and sorting
- Loading and unloading
- Equipment operations
- FL licensed driver
- Heavy industrial equipment
- Inventory management
- Shipping and receiving
- Safe driver
- Motivated self-starter
- Flexible schedule
- Diagnostics knowledge
- Inventory tracking
- Recruitment and hiring
- Customer Service
- Performance reporting
- FLUENT IN [ Spanish, English ]
- Operations Oversight
- Staff Evaluation
- Facilities Inspection
- Team Development
- Document Control
- Performance monitoring
- Multitasker
Timeline
Supervisor of Operations
Advanced Drainage Systems
01.2020 - 08.2024
Driver, Warehouse Orders
Dzee Textile
02.2019 - Current
Construction (Driver)
Gilbert Inc
09.2018 - 01.2019
Warehouse Lead
List Industries Hallowell
08.2011 - 09.2018
Some High School
Apopka High School