Results-driven Director of Operations with 18+ years of experience leading teams and overseeing operations. Known for being a strong leader, creative thinker, and problem-solver. Have a proven track record of improving operational efficiency and driving business growth. Excels at developing and implementing strategies that optimize productivity and streamline processes. Looking to leverage expertise to drive success as Director of Operations at a dynamic organization
Oversees Logistic, and Operation departments, ensuring each is reaching goals set by departmental and company leadership. In charge of directing all operational and distribution processes in four facilities. Reviews, analyzes, and evaluates business procedures. Implements policies and procedures that will improve day-to-day operations. Ensures work environments are adequate and safe. Keeping track of company revenue margins and conduct budget reviews to maximize profits
Notable accomplishments :
-Optimization of distribution logistics capacities in each of facilities.
Implemented a new WMS systems and new processes to improve efficiency and reduce operations costs and durations.
-Successfully managed a team more than 100 employees, increasing productivity by 20% within one year.
-Implemented cost-saving strategies in operations, resulting in a 15% reduction in expenses.
-Developed and executed efficient workflow processes, resulting in a 10% improvement in overall efficiency.
Develops, implements, and manages QA processes. Identifies and analyzes issues, bugs, defects, and other problems. Update inspection procedures as needed, including development of new control points. Perform calculations of quality management indicators (KPI's). Develop and maintain QA operating budget .Responsible for all internal and external audits for the QA department. development, implement standardization of processes. Responsible for development, implement, and monitoring Quality System. Maintain ISO documentation and controls, coaching QA staff.
Notable accomplishments:
-Creation of new operational management (KPI's).
-Led a team of QA to develop and execute comprehensive test strategies.
-Implemented QA processes and procedures resulting in a 20% increase in product quality.
-Improvement packing process to guarantee quality of shipments in 25% more.
Managed daily processes associated with Fulfillment Operations (Inbound, Stocking, Picking, Packing, Outbound and Return) for e-commerce and retail customer's. Guaranteed correct use and operation of equipment and devices associated with company's WMS system. Investigating and solving customer's complaints. Training staff in areas of operations and company policies. Responsible for inventory control for as well as lead annual physical inventory process for different clients. Responsible for calculating cost of service labor management, material, resources, etc. to meet special requirements of clients. Ensured compliance with warehouse management indicators (KPI's) and with quality measurements and processes.
Notable accomplishments:
-Develop systematic tool (VBA Excel) capable of collecting information for annual inventory by 50% less time.
-Redesign of a new layout for special costumer, optimizing more than 35% of warehouse capacity.
-Led a team of 20 employees, improving efficiency by implementing new workflow processes.
-Implemented a customer satisfaction program, resulting in a 15% increase in positive feedback.
Designed and executed raw material supply strategies for 3 manufacture plants. Coordinated information systems of purchasing, warehousing, production, and foreign trade areas, which allowed efficient management of whole Business in Venezuela and Colombia. Managed stocks of materials, develops, and controls inventory of stocks, in all plants management of more than 25,000 items. Responsible to track supplier orders for parts and supplies to ensure arrive on time. Monitored execution of imports and exports, optimized costs for logistics transport companies, Warehouses, customs agents, and ground transportation.
Notable accomplishments:
-Oversaw international shipping, ensuring timely delivery and compliance with customs regulations.
-Implemented inventory management systems, resulting in improved accuracy and optimized stock levels.
-Streamlined logistics operations to increase efficiency and reduce costs for all faculties around country.
Managed logistics operations related to whole business supply chain transportation, warehousing, co-packers, and 3PLs companies . to negotiate with 3PLs companies cost for logistics services and special services. Keep tracking about of different distribution routes of product. Coordinate and managed inventory counting cycles and inventory audits for raw materials, supplies, and finished product in all 3Pls Warehouses Collaborated with sales area to determine supply needs.
Notable accomplishments:
-Designed a audit and inventory control procedure to preventions loss of product by 20%
-Managed end-to-end logistics operations across multiple regions, ensuring on-time delivery and cost optimization.
-Developed and implemented streamlined supply chain processes, leading to a 15% reduction in transportation costs.
Managed storage and supply processes for branches of territory 14 Warehouses. Designed and executed plans for standardization and optimization of operational and logistical processes for all territory. Monitored KPI's of different Warehouses in territory (Productivity, Storage utilization, response speed, service level, delivery fulfillment, inventory levels etc.) . . lead design and implementation of alternative distribution and service processes, logistics networks, management, and control of 3PL. Lead a high-performance team of diverse positions : Manager, Coordinators and supervisors . Managed more than 400 people.
Notable accomplishments :
-Led a team of 30 warehouse employees to improve inventory accuracy by 15%.
-Implemented new warehouse layout resulting in 20% increase in productivity.
-Reduced operational costs by 35% through efficient supply chain management. (Development a direct shipping model from the factories to large clients)
Ensured team complied with implementation of company's operational and strategic plan (payroll, expenses, inventory, and investments) . Guaranteed identification and evaluation of credit risk and valuation of suppliers, franchisee, and clients' commercial conditions. Managed inventory audit team comprising of Managers and team leaders.
Notable accomplishments :
Recovery of more than 40% of debts that clients and franchisees had with company.
Managed a team of 10 control analyst, ensuring safety and efficiency in daily operations.
Developed and implemented control systems to monitor and regulate production processes.
Conducted regular audits of control procedures to identify areas for improvement and implement corrective actions.
Managed correct implementation of shipping and warehousing processes (transportation, inventory, and purchasing) in for 8 Warehouses Guaranteed proper adherence to monthly sales plan based on shipping plan and attention to demand. Designed new, efficient, and viable shipping model alternatives to be implemented in different facilities.
Notable accomplishments:
-Implemented inventory management strategies resulting in significant reduction in costs and improved supply chain performance.
-Led cross-functional teams to streamline operations and improve efficiency through process optimization.
-Developed and implemented training programs for staff, resulting in improved productivity and employee satisfaction.