Alondra Diaz
Avondale,AZ
Summary
Innovative Training and Development Specialist with background in designing, implementing, and optimizing comprehensive training programs. Skilled in needs assessment, curriculum development, and leveraging technology to enhance learning experiences. Demonstrated ability to improve employee performance and productivity through effective training strategies. Successfully fostered collaborative environments that support skill development and professional growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
Goodyear, AZ
12.2022 - Current
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
- Participated in regular meetings with store managers to discuss employee performance metrics.
- Memorized official and off-menu coffee and tea preparations.
- Greeted guests with pleasant smile and superior customer service.
Teacher's Assistant/Intern/Volunteer
Sun Valley Academy
Avondale, AZ
07.2021 - 07.2021
- Maintained a safe and orderly learning environment for all students.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
Intern/Volunteer
Comfort Dental Center
Reseda
03.2019 - 03.2020
- Learned about the field of periodontology by assisting a professional
- Assisted with filing documents and maintaining records.
- Scanned documents and converted them to digital format for efficient storage
- Assisted dentists with patient care and treatment plans.
Intern/Volunteer Clerical Assistant
Navarro Dentistry
Sylmar
12.2016 - 03.2019
- Provided administrative support to staff members, such as filing documents and entering data into databases.
- Assisted with filing paperwork related to patient care.
- Maintained accurate records of patient care activities.
Education
High School Diploma -
Arizona Agribusiness & Equine Center - Estrella
Avondale, AZ05-2023
High School Diploma -
Community Charter Early College Highschool
Lake View Terrace, CABachelor of Science -
Grand Canyon University
Phoenix, AZSkills
- Good Communication
- Fast Learner
- Bilingual fluency in Spanish
- Organizational Skills
- Teamwork and Collaboration
- Patience and Persistence
- Empathy and Compassionate Care
- Customer Service
Affiliations
- An officer in the American Scientific Association, responsible for the social media, organizing fliers and meetings.
Languages
English
Professional
Spanish
Professional
Timeline
Barista Trainer
Starbucks
12.2022 - Current
Teacher's Assistant/Intern/Volunteer
Sun Valley Academy
07.2021 - 07.2021
Intern/Volunteer
Comfort Dental Center
03.2019 - 03.2020
Intern/Volunteer Clerical Assistant
Navarro Dentistry
12.2016 - 03.2019
High School Diploma -
Arizona Agribusiness & Equine Center - Estrella
High School Diploma -
Community Charter Early College Highschool
Bachelor of Science -
Grand Canyon University