Jorge Ramirez
Guadalajara,Jalisco
Summary
Bilingual professional with proven expertise in recruitment coordination and operations management. Skilled in candidate evaluation, data entry, and compliance management, driving exceptional customer satisfaction and fostering strong interdepartmental relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Recruiting Coordinator
Cyracom International Inc.
Remote
09.2024 - Current
- Reviewed and screened 30 to 50 candidates daily to identify top talent.
- Coordinated and scheduled all operations for pre-screening and assessment activities.
- Evaluated candidates' skills, experience, and background to assess alignment with company goals.
- Entered data into Human Resources Information System (HRIS) to ensure accurate information.
- Managed files in compliance with legal requirements and company policies.
- Manage recruitment activities across multiple time zones, ensuring compatibility with other department calendar activities.
- Cultivated strong consultative relationships with departments to enhance recruiting effectiveness.
- Represented company at job fairs and community events to attract potential candidates.
Operations Center Supervisor
Cyracom International Inc.
Guadalajara, Jalisco
08.2023 - 09.2024
- Supervised staff by assigning tasks and monitoring performance metrics.
- Led team of 25+, consistently exceeding performance benchmarks.
- Identified and implemented best practices to enhance professionalism and self-motivation.
- Processed client complaints within 24 hours, escalating issues for timely resolution.
- Created comprehensive training materials for new team members to ensure adherence to protocols.
- Scheduled team's PTOs and medical leaves to maintain operational coverage.
- Supported and motivated agents through evaluation and coaching to achieve targets.
- Conducted regular performance monitoring, providing feedback to ensure compliance with client requirements.
Spanish Interpreter
Cyracom International Inc.
Guadalajara, Jalisco
05.2023 - 08.2023
- Ensured accurate interpretation between English speakers and limited English-speaking individuals during diverse calls from healthcare, finance, insurance, 9-1-1, and business.
- Interpreted complex medical terminology from English to Spanish for clarity among Spanish-speaking patients.
- Adhered to company confidentiality protocols to maintain compliance with HIPAA guidelines while interpreting.
- Complied with attendance and quality metrics to support operational standards.
- Pursued training in medical terminology and procedures to enhance interpreting capabilities.
HR Specialist (Intership)
ARCO Petrol Service
Zapotlanejo, Jalisco
07.2020 - 04.2023
- Conducted interviews to assess candidate qualifications and fit for roles.
- Organized and updated employee records to ensure compliance and operational efficiency.
- Addressed employee concerns to cultivate positive workplace relations.
- Facilitated training sessions to improve employee skills and knowledge.
- Managed employee relations by addressing concerns and resolving conflicts effectively.
Education
Bachelor of Arts - Business
Escuela Bancaria Y Comercial (EBC)
Guadalajara07-2024
Skills
- Bilingual
- Excellent communication skills
- Customer satisfaction focus
- Interdepartmental teamwork
- Applicant tracking systems
- HRIS data entry
- Adaptability in fast-paced settings
- Compliance management
- Quota achievement mindset
- Leadership in team environments
- Analytical thinking and problem resolution
- Attention to detail while multitasking
- Ability to work with minimal supervision
- Meeting deadlines consistently
- Sales and negotiation skills
- Proficient in software applications
- Expertise in SharePoint and Workday systems
- Strong written communication abilities
- Verbal communication proficiency
- Efficient calendar management skills
- Proficient in Microsoft Office tools
- Experience with NICE software solutions
- Candidate screening
- Strong commitment to confidentiality
- Improving processes efficiently
- Building strong relationships
- Resolving conflicts effectively
- Managing time efficiently
- Interviewing techniques
- Employee relations
- Conflict resolution
- Record preparation
- Culturally competent in diverse environments
Certification
Cyracom Interpreter Certification, 05/01/23, Certified to interpret calls for multiple industries, including medical, legal, business, 9-1-1 and others
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Operations Recruiting Coordinator
Cyracom International Inc.
09.2024 - Current
Operations Center Supervisor
Cyracom International Inc.
08.2023 - 09.2024
Spanish Interpreter
Cyracom International Inc.
05.2023 - 08.2023
HR Specialist (Intership)
ARCO Petrol Service
07.2020 - 04.2023
Bachelor of Arts - Business
Escuela Bancaria Y Comercial (EBC)
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