Jorge Ramirez
Recruiter Coordinator
Fort Worth,TX
Summary
Recruiting professional with over 4 years of experience, including 2 years in recruiting coordination and HR administrative support. Expertise in HRIS, ATS, and calendar management software, adhering to compliance standards and strict confidentiality. Proven ability to foster departmental collaboration and enhance operational efficiency. Extensive background in customer service, thriving in high-volume, dynamic environments.
Overview
4
4
years of professional experience
1
1
Bachelor's Degree
Work History
Recruiting Coordinator
Cyracom International Inc.
Remote, TX
09.2024 - 09.2025
- Reviewed and screened 30 to 50 candidates on average per day to identify top talent.
- Coordinated and scheduled all operations for pre-screening and assessment activities.
- Evaluated candidates skills, experience, and background to assess alignment with company goals.
- Managed Applicant Tracking Systems to streamline candidate status and updates.
- Streamlined interview scheduling across multiple time zones, improving candidate engagement and reducing scheduling delays.
- Ensured compatibility of recruiting activities with hiring managers' and other department calendars.
- Strengthened cross-departmental relationships that accelerated hiring timelines and enhanced candidate placement success.
- Represented the company at job fairs and community events to improve employer visibility and attract top talent.
Operations Supervisor
Cyracom International Inc.
Guadalajara, Jalisco
08.2023 - 09.2024
- Supervised staff by assigning tasks and monitoring performance metrics.
- Entered and maintained employee information in the company’s HRIS, ensuring all records were accurate and up to date.
- Supported the onboarding process by preparing materials and orientations for new hires to ensure a seamless transition.
- Conducted regular quality monitoring, providing feedback to ensure compliance with client requirements.
- Created comprehensive training materials for new team members to ensure adherence to protocols.
- Scheduled team's PTOs and medical leaves to maintain operational coverage.
- Supported and motivated agents through evaluation and coaching to achieve targets.
- Organized regular team meetings to discuss goals, updates, and challenges faced.
Spanish Interpreter
Cyracom International Inc.
Guadalajara, Jalisco
05.2023 - 08.2023
- Ensured accurate interpretation between English speakers and limited English-speaking individuals during diverse calls from healthcare, finance, insurance, 9-1-1, and business.
- Interpreted complex medical terminology from English to Spanish for clarity among Spanish-speaking patients.
- Adhered to company confidentiality protocols to maintain compliance with HIPAA guidelines while interpreting.
- Complied with attendance and quality metrics to support operational standards.
- Pursued training in medical terminology and procedures to enhance interpreting capabilities.
Bilingual Customer Service Representative
Teleperformance
Remote, Mexico
03.2021 - 04.2023
- Delivered exceptional support by assisting customers with rental and reservation inquiries.
- Provided technical assistance to resolve inquiries and enhance customer satisfaction.
- Managed company software systems for creating, modifying, and canceling reservations.
- Addressed customer complaints through effective problem-solving strategies.
- Ensured compliance with company policies while implementing operational efficiencies.
- Supported operational efficiency by mastering company systems and minimizing booking errors.
Education
Bachelor's Degree - Business
07-2024
4.0 GPA
Relevant coursework in Human Resources, Recruiting, Compliance, Organizational Culture, Supply Chain and Logistics, Business Management, Finances, among others.
Skills
- Recruiting and HR support
- Administrative skills
- Interview and assessment scheduling
- Resume review
- Candidate screening
- Onboarding coordination
- Calendar management
- Onboarding support
- Confidentiality commitment
- Compliance adherence
- Applicant Tracking Systems
- Human resources management systems
- Workday expertise
- Indeed and LinkedIn recruiting
- Excel spreadsheets
- Microsoft office
- Excellent Time management
- Thrive in fast-paced environments
- Team player
- Effective communication skills
- Analytical thinking
- Attention to detail
- Independent work capability
- Deadline management
- New Software adaptability
- Process improvement focus
- Relationship building
- Sales and negotiation
- Customer satisfaction mindset
- Cultural competence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Recruiting Coordinator - Cyracom International Inc.
09.2024 - 09.2025
Operations Supervisor - Cyracom International Inc.
08.2023 - 09.2024
Spanish Interpreter - Cyracom International Inc.
05.2023 - 08.2023
Bilingual Customer Service Representative - Teleperformance
03.2021 - 04.2023
Escuela Bancaria Y Comercial (EBC) - Bachelor's Degree, Business
Certification
- Cyracom Interpreter Certification, 05/01/23, Certified to interpret calls for multiple industries, including medical, legal, business, 9-1-1 and others
- Texas Driver's License