Jorge Ramos
Laredo,TX
Summary
Proven Field Technician and Manager with a track record of enhancing customer satisfaction and team performance at Toyota Lift Doggett of South Texas. Specializes in equipment troubleshooting and professional communication, effectively resolving complex technical issues. Demonstrates exceptional problem-solving aptitude and a commitment to safety management, driving productivity and reliability across operations. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Field Technician
Toyota Lift Doggett of South Texas
02.2024 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Enacted successful repairs by applying technical skills and operations knowledge.
Field Technician
Malin USA
01.2019 - 02.2023
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Calibrated new and existing equipment for optimal performance.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
Manager
Pgt Trucking Corporate
03.2015 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
United High School
Laredo, TX05.1996
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Safety Management
- Equipment Maintenance
- Root Cause Analysis
- Diagnostic Testing
- Programming
- Hardware and software installation
- System Configuration
- Electrical Systems
- Problem-Solving
- Customer Relations
- Multitasking Abilities
- Diagnostics and troubleshooting
- Equipment Troubleshooting
- Excellent Communication
- Heavy Equipment Repair
- Reliability
- Team Collaboration
- Effective Communication
- Professionalism
- Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Technician
Toyota Lift Doggett of South Texas
02.2024 - Current
Field Technician
Malin USA
01.2019 - 02.2023
Manager
Pgt Trucking Corporate
03.2015 - 01.2019
High School Diploma -
United High School
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