Jorge Rangel
El Paso
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Residence Inn
04.2020 - Current
- Check-in or Check-out guest.
- Help with new reservations and cancellations for guests.
- Assist over 80 room and provide a more pleasing customer experience during their stay.
- Collected room deposits, fees, and payments.
Customer service rep.
Alorica (Bank of America)
10.2019 - 02.2020
- Responded to 70 plus customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Customer service Lead
Greyhound
05.2017 - 04.2019
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
Education
Associates - Radio, Televison, cinema
EPCC
El Paso, TX05.2024
High School -
El Dorado High School
El Paso, TX05.2014
Skills
- Computer - Windows OS, MS Word, Excel, PowerPoint, Adobe Audition, Premiere Pro, Adobe Photoshop
- Operator - Camera skills and maintenance, Lighting design and operative
- Developer - Live production support, Audio recording and producing
- Technical - Five plus years experiences in Costumer Service
- Language - English (100% Fluent) and Spanish (100% Fluent)
- Personal - High energy, self-motivated, team player, require minimal supervision, Able to work under pressure, handle multiple demands, and set priorities
ACCOMPLISHMENTS
2019 best audio El Paso 2 Day movie challenge, 2024 runner up best editing Tejano Film Fest, 2024 associate degree, current high managing department is pleased and satisfied with my commitment and dedication to the team.
Timeline
Front Desk Agent
Residence Inn
04.2020 - Current
Customer service rep.
Alorica (Bank of America)
10.2019 - 02.2020
Customer service Lead
Greyhound
05.2017 - 04.2019
Associates - Radio, Televison, cinema
EPCC
High School -
El Dorado High School