Jorge Reinoso
Sunrise,FL
Summary
Reliable Analytics Professional known for helping clients translate business and financial goals into actionable data management plans. Bridges gaps between technical and non-technical personnel. Provider of holistic, beneficial analytics oversight for clients of all sizes in all areas of interest.
Overview
17
17
years of professional experience
Work History
Senior Product Management Analyst
DHL ECommerce
09.2020 - Current
- Initiated process improvement initiatives within the department, resulting in higher productivity levels among team members.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools.
- Designed customized data collection models for specific visualization tasks.
- Participated actively in stakeholder meetings, presenting data-driven insights and recommendations to support business growth initiatives.
- Customized business intelligence solutions to meet specific needs of diverse clients, increasing client satisfaction and retention rates.
System Business Analyst
Hospitality Purveyors INC. (HPI)
03.2017 - 09.2020
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
Business Analyst
Binaria Sistemas S.A.
04.2012 - 07.2015
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Deployed predictive analytics models to forecast future trends.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Created data models to support decision-making processes.
Software Product Manager
Akros CIA. LTDA.
04.2008 - 04.2012
- Boosted customer satisfaction rates with prompt resolutions to reported issues during post-launch support periods.
- Aligned stakeholder expectations by setting clear objectives and communicating progress updates throughout all project phases.
- Improved product performance by conducting regular analysis of usage data and identifying areas for optimization.
- Developed comprehensive go-to-market plans for successful product launches, coordinating with marketing, sales, and support teams.
- Prioritized feature development based on user needs assessments, ensuring maximum value delivered in each release cycle.
Education
Master of Science - Engineering Management
Florida International University (FIU)
Miami12.2016
Bachelor of Science - Computing Engineering, Information Systems
Superior Polytechnic School of Litoral (ESPOL)
Guayaquil, Ecuador02.2008
Skills
- SQL and databases
- Data visualization
- Business intelligence analysis
- Advanced Excel
- BI tools expertise
- Microsoft Office Suite
- Data and analytics
- Systems analysis
- Languages: English, Spanish
Timeline
Senior Product Management Analyst
DHL ECommerce
09.2020 - Current
System Business Analyst
Hospitality Purveyors INC. (HPI)
03.2017 - 09.2020
Business Analyst
Binaria Sistemas S.A.
04.2012 - 07.2015
Software Product Manager
Akros CIA. LTDA.
04.2008 - 04.2012
Master of Science - Engineering Management
Florida International University (FIU)
Bachelor of Science - Computing Engineering, Information Systems
Superior Polytechnic School of Litoral (ESPOL)
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