Jorge Rivera
Colorado Springs,CO
Summary
Customer Representative with 6+ years of experience in a sensitive corporate environment. Outgoing and detail-oriented, proficient at building and maintaining professional relationships. Studied business at The University of Texas at El Paso. And was recently pursuing the same studies at Pikes Peak Community College.
Overview
10
10
years of professional experience
2
2
Certification
Work History
CEO, Owner
Cloud One Vape
Denver, Colorado
01.2022 - 08.2022
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
- Researched potential clients and markets to prepare for appointments.
- Networked at events and by phone to expand business profits and revenues.
Retail Keyholder
Vapor Source
Pueblo, CO
05.2021 - 08.2021
- Opened and closed store at proper times for reliable services.
- Utilized product information and sampling to educate customers and assist in product selections.
- Balanced cash registers at end of shift and filled out necessary reports.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Boosted sales rates 70% by checking for and locating requested items in inventory system
- Sourced suppliers and negotiated advantageous rates on track with company's budget and goals.
Mental Health Technician
Peak View Behavioral Health
Colorado Springs, CO
09.2019 - 10.2019
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted and counseled over 50 patients daily
Roofing Contractor
American Dream Home Improvement
Colorado Springs, CO
07.2018 - 08.2018
- Contractor going door to door collecting jobs to put new roofs on houses.
- Worked through delicate and difficult situations.
Patient Access Representative
St. Francis Medical Center
Colorado Springs, CO
12.2017 - 06.2018
- Collected patient information and payments for Emergency Room visits.
- Transcribed doctor's orders for patients.
- Worked under pressure and delicate situations.
- Managed over 50 patients daily while collecting co-pays
- Collected 90% of all patients co-pays exceeding my peers
Customer Service Representative/Assistant Manager
Vapolocity
El Paso, Texas
08.2015 - 07.2017
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Took special orders in person and over the phone to generate additional revenue.
- Organized the store by returning all merchandise to its proper place.
- Trained new hires to obtain knowledge on products to help and educate customers.
- Served as the company's only bilingual Spanish/English customer service representative.
Photo Technician
Walgreens
Colorado Springs, Colorado
11.2014 - 08.2015
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Served as the company's only bilingual Spanish/English customer service representative.
- Stocked and rotated inventory regularly.
Education
High School Diploma - Business Administration, Business Management
The University of Texas At El Paso
El Paso, TXHigh School Diploma -
Business Administration Pikes Peak Community College
Skills
- Problem Solving Spanish Fluency
- Adaptability Critical Thinking
- Collaboration Self-Confidence
- Strong Work Ethic Leadership
- Handling Pressure
- Self-motivated
References
REFERENCES
Shawn Blalack, Manager, Vapolocity Office: (915) 626-5341
Sky Bortz, General Manager Vapolocity Office: (915) 497-7421
Dawn Knost, Store Manager, Walgreens Office: (719) 264-1665
Chad Buckwalter, Registered Nurse, St Francis Medical Center: (928) 533-2189
John Tye, Patient Access Representative, St Francis Medical Center: (719) 271-8817
Certification
- AutoCad Certified Training - August 2024
- Certified Basic Life Support
Timeline
CEO, Owner
Cloud One Vape
01.2022 - 08.2022
Retail Keyholder
Vapor Source
05.2021 - 08.2021
Mental Health Technician
Peak View Behavioral Health
09.2019 - 10.2019
Roofing Contractor
American Dream Home Improvement
07.2018 - 08.2018
Patient Access Representative
St. Francis Medical Center
12.2017 - 06.2018
Customer Service Representative/Assistant Manager
Vapolocity
08.2015 - 07.2017
Photo Technician
Walgreens
11.2014 - 08.2015
High School Diploma - Business Administration, Business Management
The University of Texas At El Paso
High School Diploma -
Business Administration Pikes Peak Community College
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