Jorge Rodriguez

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Identify account risks, potential credit problems, disputes, and other customer issues. Generates reports and communicates potential risks to Division Account Receivable Supervisor, as well as field contacts. ● Escalate significant matters to Division Accounts Receivable Supervisor. ● Contact customers regarding invoices / accounts which are past due. ● Provide and obtain future and current information as requested in order to facilitate a quick remittance. ● Corrects errors, including misapplied payments, reversed late charges and over payments. ● Maintain quality relationships with branch managers, account managers and area sales managers. ● Work closely with cylinder control when investigating cylinder disputes. ● Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind, becoming delinquent. ● Facilitate meetings with Supervisors, Managers, National Account Managers, Vice Presidents, Area Vice Presidents and other departments in regards to delinquent customer accounts ● Pulling Excel aging of open invoices when requested. ● Daily Office365 and Google Docs use ● Creating reports and Pivot Tables for customers using Excel and Google Sheets ● Verifying in customers web based portals invoice submissions and rejections. ● Review Airgas University education courses frequently so that collection efforts do not damage customer relationships. ● Submitting invoices in client portals i.e Taulia, Coupa, Ariba ● Using SAP on a daily basis for normal work li

 Manage a multimillion-dollar portfolio of defaulted loans - overseeing
300+ loans; implemented strategies to optimize payments on loans
 Managed a team of 15 Account Officers with accountability for skip
tracing and collecting on loans. Managed 55 Customer Service
Representatives with the accountability for giving appropriate information
on client loans
 Establish departmental goals and implement strategies to achieve optimum
productivity and recovery of assets in a fast-paced environment
 Performed HR functions including calculation of time cards, motivation of
teams and individuals and handling of disciplinary actions as required
 Serve as point-of-contact for team members in approving settlements and
resolving problems
 Utilize knowledge of FDCPA and state regulations to ensure compliance
 Negotiate settlements and implement strategies to minimize losses and
reduce financial risks

 Manage a multimillion-dollar portfolio of defaulted loans up to 120 days
past due.
 Managed a team of 5 Account Officers with accountability for skip tracing
and collecting on loans.
 Establish departmental goals and implement strategies to achieve optimum
productivity and recovery of assets in a fast-paced environment
 Performed HR functions including calculation of time cards, motivation of
teams and individuals and handling of disciplinary actions as required
 Serve as point-of-contact for team members in approving settlements and
resolving problems
 Utilize knowledge of FDCPA and state regulations to ensure compliance
 Negotiate programs and implement strategies to minimize losses and
reduce Charge Off risk.

• Handled day-to-day accounting processes to drive financial accuracy.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
•  Point-of-contact for collection of multimillion dollar portfolio of charged
  off credit card accounts both performing and non-performing
   Negotiated settlements and implemented strategies to arrange payments,
  and achieved departmental goals while minimizing losses and reducing
  financial risk
   Maintained current cash projections for daily reports and assumed
  responsibilities of section leader when necessary