JORGE RODRIGUEZ

• Working with Department of Defense and The Department of the Army- Military Equal Opportunity (MEO) Program which is equivalent to Diversity, Equality, and Inclusion
• Provided functional support to Army customers and end users worldwide of the data management systems
• Responsible for data manipulation, integrity checks, and providing coaching and training to users as a functional expert in managing database systems with MEO case files.
• Created and delivered communications and reports for senior leadership and congress
• Handled requests for information and provided training to MEO Data Management System users on information management system training.
• Delivered telephone coaching/training, face-to-face training, and virtual training to diverse audiences while providing functional service desk support to users.
• Contributed to the development of training materials
• Provided occasional in-person support for training events.
• Reviewed existing systems for areas of improvement or optimization opportunities.
• Performed ETL tasks such as transforming raw source files into a usable format for analytics purposes.

• Optimized processes and systems on the Trinity Project leveraging expertise as an Operations Training Specialist.
• Developed learning solutions for onboarding new employees, supervisors, and factory personnel
• Delivered consistent coaching and feedback to drive superior performance of team members
• Provided ongoing support for maintaining awareness of ISO 13485 and 21 CFR820 compliance.
• Promoted the use of Good Document Practices through instruction and implementation.
• Administered comprehensive training to multiple programs within assigned client groups
• Conducted assessments to measure the effectiveness of new hire training programs.
• Proactively communicated with management liaisons to gather continuous feedback on training process and outcomes
• Conducted training sessions combining classroom lectures with hands-on practice to enhance the skills of operators and technicians.
• Managed training initiatives to ensure operator compliance with certification requirements.
• Maintained track of certifications and recertification's to ensure compliance
• Devoted to ensuring systems meet standard compliance through thorough training
• Designed and produced personalized training resources aimed at addressing project-specific demands
• Managed and maintained up-to-date training files for safety-sensitive personnel, ensuring accuracy of records and medical information.

• ruSServed as both a corporate senior human resource manager and data analyst, with additional responsibilities as a domain administrator for the integrated personnel records management system.
• Managed 18,000 plus employees daily.
• Maintained a high level of efficiency in handling performance appraisals, leading to increased employee promotions and retention.
• Managed appraisal timelines effectively by obtaining priority codes, thereby decreasing processing time from 12 weeks to an efficient turnaround of only 3-5 days during a span of four years.
• Coordinated training sessions for staff members in areas such as diversity awareness, customer service skills, harassment prevention.
• Conducted recruitment activities such as job postings, interviewing candidates, and making hiring decisions.
• Monitored payroll processing functions in order to ensure accurate payment of wages.
• Developed and implemented Human Resources policies, procedures, and programs.
• Supported victims, family members and witnesses through law enforcement, healthcare and social services.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
• Provided safety planning, crisis intervention and case management to clients.
• Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
• Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
• Performed thorough interviews and documented all details.
• Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.

As an agency program coordinator, I successfully managed programs at both Bank of America and Citibank.

• Managed government travel cards (fleet cards) for payment of mandatory organization travel.
• Conducting application process walkthrough for employees
• Managed credit card activations, cancellations, and terminations for accounts in default
• Efficiently handled billing processes while working alongside Bank of America and Citibank
• Verified purchases made by headquarters and ensured appropriate use of funds
• Handled employees' insurance including payout for death of employees or family members.
• Handled the process of updating, enrolling, or discontinuing employee and spouse coverage in insurance programs
• Coordinated with HQDA to guarantee prompt processing of performance appraisals.
• Consistently accelerated the performance appraisal process utilizing frequent contact with HQDA, resulting in a remarkable decrease from a standard timeframe of 12 weeks to an impressive turnaround time of just 5 days for over 6,000 staff members
• Served as security manager
• Maintained accurate records of employee security clearances to ensure compliance
• Ensured smooth operations through report running and continuous monitoring of employee security clearances, revoking as needed.
• Managed employee advancements, promotions, and career field assignments within Texas Medical Command.

• Implemented improvements to Tactical Training Centers at 36th Combat Aviation Brigade in Balad, Iraq.
• Led a team consisting of 8 members to effectively supervise and manage 3,000 personnel amidst challenging circumstances.
• Led team and managed records, pay, awards, and entitlements for all employees.
• Demonstrated proficiency as the fleet manager for assigned vehicles in our section.
• Managed overall mail operations, including pick-up, storage, and distribution to employees on a daily basis.
• Investigated complaints of discrimination or harassment brought forward by employees or external sources.
• Coordinated training sessions for staff members in areas such as diversity awareness, customer service skills, harassment prevention.
• Developed and implemented Human Resources policies, procedures, and programs.
• Participated in professional networks to stay abreast of changes in human resources management techniques.
• Facilitated meetings between managers and staff members regarding workplace conflicts or disputes.
• Collaborated with other departments such as Finance and Legal on special projects involving human resources matters.
• Provided advice to managers on organizational development matters including team building initiatives.
• Worked with department managers to establish performance evaluation and improvement processes.
• Developed plans to increase morale and engagement in order to improve job satisfaction and reduce turnover.
• Identified training needs and oversaw specialty workshops.
• Encouraged open communications, promoting positive and pro-employee work environment.
• Provided HR consultation services to leadership and department heads.
• Held exit interviews and documented information discussed with employees.

• Maintained compliance with executive orders and regulations in my role as a data analyst.
• Handled transaction processing for a diverse group of 19,000 employees located throughout the state of Texas
• Managed the coding process for new hires, losses, promotions, address updates,
  and employee contact information using the standard instillation division personnel system (SIDPERS).
• Employed both TELNET and ORACLE systems for the required process.
• Contributed to the implementation of iPERMS, an integrated personnel management system.
• This system allowed our organization to go paperless and manage employee records digitally.
• Analyzed large datasets to identify trends, patterns and correlations for business insights.
• Created predictive models to forecast customer behavior.
• Provided data-driven solutions to support decision making.
• Leveraged SQL queries to extract, transform and load data into databases.
• Translated raw data into meaningful information using statistical techniques.
• Generated reports and obtained data to develop analytics on key performance and operational metrics.
• Worked with internal teams to understand business needs and changing strategies.
• Maintained documentation of all the processes related to Data Analysis.
• Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
• Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.
• Performed data entry, data cleaning, and data coding for analysis.
• Identified needs of customers promptly and efficiently.
• Generated standard or custom reports summarizing business, financial or economic data.