Jorge Rodriguez Rivera
Summary
With a proven track record at Harrah's Casino, I excel in laundry room operations and housekeeping support, mentoring staff to achieve the highest cleanliness standards. My customer care experience at Home Depot showcases my ability to solve problems with a positive attitude, enhancing customer satisfaction. Skilled in equipment training and efficient in managing tasks, I drive productivity and quality control.
Overview
26
26
years of professional experience
Work History
Laundry Attendant
Harrah's Casino
06.2022 - 01.2025
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Housekeeping Inspector
Harrah's Casino
02.2017 - 06.2022
- Trained and mentored new staff on cleaning and safety protocols.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
Customer Care Representative
Home Depot
07.1999 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Organized storage spaces for easy use and error-free inventory tracking.
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
- Moved bulk customer orders with safe operation of forklifts.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
GED -
Perth Amboy Henry Barracs School
Perth Amboy, NJ05-1989
Skills
- Laundry room operations
- Housekeeping support
- Punctuality and reliability
- Problem resolution
- Customer relationship management
- Task prioritization
- Multitasking and organization
- Time management
- Team work
Military
National Guards 2009-2016
Transportation and Military Police
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Laundry Attendant
Harrah's Casino
06.2022 - 01.2025
Housekeeping Inspector
Harrah's Casino
02.2017 - 06.2022
Customer Care Representative
Home Depot
07.1999 - 01.2016
GED -
Perth Amboy Henry Barracs School
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