Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jacqueline Gomez

La Feria ,TX

Summary

Dynamic Office Administrative Assistant with a proven track record at Express Employment Professionals, excelling in payroll administration and record management. Demonstrated exceptional problem-solving and communication skills, enhancing office efficiency and customer satisfaction. Adept at multi-tasking and attention to detail, contributing to streamlined operations and improved retention rates.

Overview

11
11
years of professional experience

Work History

Office Administrative Assistant

Express Employment Professionals
Harlingen, Texas
10.2024 - Current
  • Managed employee records including payroll information, attendance tracking, vacation time requests.
  • Answered incoming calls in a timely manner and directed them appropriately.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Directed customer inquiries to appropriate department personnel.
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Set up new hire paperwork according to company standards.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.

Customer

Toledo Finance
Harlingen, Texas
08.2018 - 02.2019
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Verified accuracy of loan documents prior to approval.
  • Conducted risk analysis to identify potential losses associated with certain loans.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
  • Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Identified opportunities for cross-selling additional products and services.

Assistant Store Manager

Amigo Loan
Raymondville, TX
01.2016 - 05.2017
  • Approved loan within specified limits or referred to appropriate approval level.
  • Approved or denied loan applications based on established guidelines.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Evaluated and approved loan applications based on established criteria.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Verified accuracy of loan documents prior to approval.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed household errands and other essential duties.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed inventory and supplies to ensure materials were available when needed.

Store Manager

Cricket Wireless
Harlingen, Texas
01.2014 - 06.2015
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Achieved company growth and brand development through market expansion and sales.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Resolved customer complaints regarding sales and service.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Managed store displays ensuring that items were properly labeled and attractively presented.
  • Placed special orders or called other stores to find desired items.
  • Processed payments for purchases using cash, credit cards or other payment methods.
  • Assisted customers in selecting a phone plan that best suited their needs.
  • Ensured compliance with company policies by monitoring customer interactions for quality assurance purposes.

Education

High School Diploma -

Mid Valley Academy
San Benito, TX
05-2010

Skills

  • Payroll administration
  • Data entry
  • Record management
  • Office organization
  • Customer service
  • Communication skills
  • Fast learner
  • Multi-tasking
  • Problem solving
  • Time management
  • Attention to detail
  • Microsoft Office

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Office Administrative Assistant

Express Employment Professionals
10.2024 - Current

Customer

Toledo Finance
08.2018 - 02.2019

Assistant Store Manager

Amigo Loan
01.2016 - 05.2017

Store Manager

Cricket Wireless
01.2014 - 06.2015

High School Diploma -

Mid Valley Academy

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