JORGE RODRIGUEZ
Calexico
Summary
Adaptable management professional with a strong track record in sourcing and selling automotive parts. Possesses comprehensive knowledge of business operations and successful promotional strategies. Demonstrates efficient management of profitable departments and fast-paced environments. Maintains organized, clean, and safe work areas with meticulous attention to detail. Committed to supporting the team and contributing to business success. Offers extensive experience in the parts industry, exceptional automotive and mechanical abilities. Known for delivering high-quality work and exceeding client expectations. Dependable employee eager to expand skills and make valuable contributions to company success. Considered hardworking, ethical, and detail-oriented. Skilled as a Ford parts counterperson master certified and Ford Parts Manager base certified, adept at completing daily assignments and adapting quickly to new needs and policies.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Parts Counter Person
Southside Imports
08.2024 - Current
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Parts Manager
Robinson Ford
01.2015 - 08.2024
- Balanced inventory, controlling costs and obsolescence while meeting expected customer demands.
- Collaborated with other departments, such as sales and service, to improve overall customer satisfaction.
- Obtained high-quality replacement parts by sourcing suppliers and maintaining productive relationships.
- Balanced inventory controlling costs and monitoring obsolescence while meeting expected customer demands.
- Built successful team with effective hiring, training and performance improvement strategies.
- Maintained clean and organized storage area for easy access to parts by staff members.
- Conducted regular audits of inventory to ensure accuracy in stock levels and pricing.
- Ensured compliance with safety regulations when handling hazardous materials or heavy equipment.
- Resolved customer complaints regarding part quality or availability professionally and effectively.
- Managed inventory of automotive parts and ensured availability for customers.
- Oversaw daily operations of parts department, including ordering, stocking, and sales.
- Monitored sales trends to identify popular items and adjust inventory levels accordingly.
- Maintained quantity, accuracy and availability for parts inventory.
- Processed returns and exchanges of defective or incorrect parts in timely manner.
- Coordinated with service technicians to ensure timely delivery of necessary parts for repairs.
- Part Manager base certified.
Parts Manager
El Centro Motors
01.2012 - 12.2014
- Balanced inventory controlling costs and monitoring obsolescence while meeting expected customer demands.
- Built successful team with effective hiring, training and performance improvement strategies.
- Balanced inventory, controlling costs and obsolescence while meeting expected customer demands.
- Oversaw daily operations of parts department, including ordering, stocking, and sales.
- Analyzed department performance data to identify areas for improvement in efficiency or profitability.
- Managed inventory of automotive parts and ensured availability for customers.
- Resolved customer complaints regarding part quality or availability professionally and effectively.
- Maintained clean and organized storage area for easy access to parts by staff members.
- Assisted customers in locating specific parts or providing recommendations based on their needs.
- Conducted regular audits of inventory to ensure accuracy in stock levels and pricing.
- Collaborated with other departments, such as sales and service, to improve overall customer satisfaction.
- Processed returns and exchanges of defective or incorrect parts in timely manner.
- Maintained quantity, accuracy and availability for parts inventory.
Parts Counter Sales Person
El Centro Motors
01.1985 - 12.2012
- Priced parts and accessories accurately using proper pricing source and kept computer system up to date.
- Managed inventory by maintaining accurate records of parts sold and restocking shelves.
- Participated in staff meetings to discuss sales goals, marketing strategies, and professional development opportunities.
- Processed customer orders, including invoicing and handling payment transactions.
- Provided exceptional customer service by answering questions on part specifications, compatibility, and installation procedures.
- Worked with service team to coordinate parts orders for planned repairs.
- Contributed to accurate inventory recordkeeping by properly documenting each sale and completing regular cycle counts.
- Utilized computer systems for inventory management, order tracking, and customer database maintenance.
- Conducted regular inventory audits to maintain accuracy and prevent discrepancies.
- Handled customer returns, exchanges, and warranty claims professionally and efficiently.
- Completed daily deliveries and pick-ups across service area for dealer parts department.
- Collaborated with service department to provide necessary parts for repairs.
- Kept parts department clean and professional with regularly updated and restocked displays.
- Received and processed daily parts orders for storage, shipment and customer pickup.
- Researched obsolete and hard-to-find replacements parts to fulfill customer requests.
- Received shipments, verified items against paperwork and recorded items received using [Software].
- Provided parts information to customers, including substitutions or modifications to address out-of-stock items.
- Parts counterperson Master Certified.
Education
GED Diploma - English As A Second Language
SER JOB FOR PROGRESS
EL CENTRO, CA08.1982
Certification - undefined
PREPARATORIA MEXICALI
07.1977
Skills
- Demand forecasting
- Stock management
- Warehouse Operations
- Customer Service
- Inventory Management
- Adaptability
- Obsolescence control
- Multitasking
- Inventory Restocking
- Goal Setting
- Returns processing
- Team Leadership
- Customer Relations
- Problem Solving
- Forklift Operation
- Effective Communication
- Invoice Processing
- Parts documentation
- Decision Making
- Stock Control
- Order Processing
- Product Knowledge
- OSHA Compliance
- Parts identification
- Customer service
- Team collaboration
- Clean driving record
- Verbal and written communication
- Parts department organization
- Teamwork and collaboration
- Multitasking Abilities
- Cash handling
- Stock replenishment
LANGUAGE
ENGLISH Fluent
SPANISH Native
Certification
Ford Parts Counter Person Master Certified
Ford Parts Manager Base Certified
Timeline
Parts Counter Person
Southside Imports
08.2024 - Current
Parts Manager
Robinson Ford
01.2015 - 08.2024
Parts Manager
El Centro Motors
01.2012 - 12.2014
Parts Counter Sales Person
El Centro Motors
01.1985 - 12.2012
Certification - undefined
PREPARATORIA MEXICALI
GED Diploma - English As A Second Language
SER JOB FOR PROGRESS
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