Jorge Rodriguez
San Salvador,CO
Summary
Dynamic Virtual Assistant with a proven track record at Teleperformance, excelling in customer service and data entry. Expertly managed high call volumes and enhanced client satisfaction through effective problem-solving and CRM management. Recognized for maintaining organized databases and streamlining operations, ensuring timely support and efficient communication.
Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality.
Overview
9
9
years of professional experience
Work History
Virtual Assistant
Teleperformance
01.2017 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Data Entry Clerk
HP
01.2021 - 01.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Call Center Representative
The Office Gurus
01.2019 - 01.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Colegio Cristobal Colon
San Salvador01-2014
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Document preparation
- CRM management
- Expense tracking
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Data Entry Clerk
HP
01.2021 - 01.2022
Call Center Representative
The Office Gurus
01.2019 - 01.2020
Virtual Assistant
Teleperformance
01.2017 - Current
High School Diploma -
Colegio Cristobal Colon