My extensive customer service and patient support background equips me to excel in any customer-centric or healthcare environment.
Overview
10
10
years of professional experience
Work History
Mobile Expert
T-Mobile
11.2023 - Current
Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Increased customer satisfaction by providing expert advice on mobile devices and plans.
Patient Financial Representative 2
Baptist Hospital of Miami
02.2023 - 11.2023
Assured timely verification of insurance benefits prior to patient procedures or appointments
Patient Experience Specialist
University of Miami Health System
01.2022 - 02.2023
Responsible for assigned unit/ambulatory (Oncology) site to provide in the moment service recovery as well as addressing any issues the patient/family or guest might need assistance with
Patient Financial Representative 1
Baptist Hospital of Miami
08.2018 - 01.2021
Updated patient records with accurate, current insurance policy information
Shift Supervisor
Starbucks
04.2015 - 08.2018
Developed and implemented new processes and procedures to streamline operations
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Increased sales through upselling and cross-selling techniques
Client Service Specialist
Doral Centre Animal Hospital
02.2017 - 08.2017
Perform reception check in duties as far as checking in/collecting payments for clients
Sell wellness plans to customers to meet monthly sales goals