Summary
Overview
Work History
Education
Skills
Timeline
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JORGE RODRIGUEZ SONORA

Miami,USA

Summary

My extensive customer service and patient support background equips me to excel in any customer-centric or healthcare environment.

Overview

10
10
years of professional experience

Work History

Mobile Expert

T-Mobile
11.2023 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.

Patient Financial Representative 2

Baptist Hospital of Miami
02.2023 - 11.2023
  • Assured timely verification of insurance benefits prior to patient procedures or appointments

Patient Experience Specialist

University of Miami Health System
01.2022 - 02.2023
  • Responsible for assigned unit/ambulatory (Oncology) site to provide in the moment service recovery as well as addressing any issues the patient/family or guest might need assistance with

Patient Financial Representative 1

Baptist Hospital of Miami
08.2018 - 01.2021
  • Updated patient records with accurate, current insurance policy information

Shift Supervisor

Starbucks
04.2015 - 08.2018
  • Developed and implemented new processes and procedures to streamline operations
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Increased sales through upselling and cross-selling techniques

Client Service Specialist

Doral Centre Animal Hospital
02.2017 - 08.2017
  • Perform reception check in duties as far as checking in/collecting payments for clients
  • Sell wellness plans to customers to meet monthly sales goals

Education

Associate of Arts - Interior Architecture

Miami Dade College
Miami, FL
05-2026

License - Real Estate

Gold Coast University
Miami, FL
08-2021

High School Diploma -

Miami Coral Park Senior High
Miami, FL
05-2015

Skills

  • Bilingual team player
  • Positive attitude
  • Strong time management skills
  • Software proficiency (Word, Excel, PowerPoint)

Timeline

Mobile Expert

T-Mobile
11.2023 - Current

Patient Financial Representative 2

Baptist Hospital of Miami
02.2023 - 11.2023

Patient Experience Specialist

University of Miami Health System
01.2022 - 02.2023

Patient Financial Representative 1

Baptist Hospital of Miami
08.2018 - 01.2021

Client Service Specialist

Doral Centre Animal Hospital
02.2017 - 08.2017

Shift Supervisor

Starbucks
04.2015 - 08.2018

Associate of Arts - Interior Architecture

Miami Dade College

License - Real Estate

Gold Coast University

High School Diploma -

Miami Coral Park Senior High
JORGE RODRIGUEZ SONORA