Summary
Overview
Work History
Education
Skills
Timeline
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Jorge Romo

Monrovia,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Restoration Technician

Disaster Kleenup Better Restorations
Placentia, California
06.2022 - Current
  • Performed water extraction services on various types of carpets and upholstery.
  • Communicated project status updates to customers in a timely manner.
  • Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
  • Installed new materials such as insulation, drywall panels, carpeting, tile flooring.
  • Documented progress throughout the restoration process by taking photographs.
  • Conducted detailed inspections to identify areas in need of restoration due to fire, smoke, or water damage.
  • Applied treatments such as sealants and fungicides to prevent further damage.
  • Repaired minor damages to walls, ceilings, floors, fixtures, trim work.
  • Collaborated with other technicians on complex projects involving multiple trades.

Office Administrator

Neoanalytics Laboratory
Alhambra, California
01.2020 - 03.2021
  • Communicated regularly with other health care providers regarding patient test results.
  • Provided guidance on best practices for specimen collection and handling during pandemic conditions while ensuring patient privacy was maintained at all times.
  • Maintained a high level of accuracy when entering large volumes of numerical or textual information into databases.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled and confirmed patient appointments and consultations.
  • Ordered and maintained supply inventory for medical office.

Front Desk Night Auditor

Hilton Garden Inn Hotel
Arcadia, California
05.2018 - 07.2019
  • Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
  • Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
  • Ensured that all paperwork was processed properly before closing out shift.
  • Answered phone calls from guests requiring assistance or information about hotel services.
  • Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
  • Processed check-ins and check-outs of guests accurately in the hotel's computer system.
  • Communicated effectively with fellow staff members in order to provide seamless service delivery.
  • Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
  • Maintained an accurate logbook of room availability status updates each hour during shift.
  • Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
  • Generated daily, weekly, and monthly reports to close out day and meet objectives.

Education

High School Diploma -

Canyon Oaks High School
Monrovia, CA
01-2017

Skills

  • Bilingual in English and Spanish
  • Multitasking
  • Task Prioritization
  • Reliability
  • Problem-solving aptitude
  • Documentation And Reporting
  • Adaptability and Flexibility
  • Decision-Making

Timeline

Restoration Technician

Disaster Kleenup Better Restorations
06.2022 - Current

Office Administrator

Neoanalytics Laboratory
01.2020 - 03.2021

Front Desk Night Auditor

Hilton Garden Inn Hotel
05.2018 - 07.2019

High School Diploma -

Canyon Oaks High School

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Jorge Romo