Jorge Rosco

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Processed customer service orders promptly to increase customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff
• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Answered constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times

Handled multiple tasks simultaneously to maximize work efficiency.

• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
• Transported goods between warehouse locations according to shipment and storage needs.
• Unloaded materials and goods at designated locations for best project availability.
• Located proper slots on storage racks and set pallets in place with forklift.
• Operated forklift in compliance with OSHA guidelines and organizational policies.
• Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Communicated with floor managers to determine merchandise placement.
• Coordinated with other lift truck drivers and production personnel to process orders efficiently.
• Maneuvered forklift safely in congested and confined areas.
• Communicated with floor managers to determine merchandise placement

• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Suggested additional services to customers in order to meet upsell goals.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Developed and implemented sales strategies to increase profits.
• Used customer insights to develop innovative sales strategies to increase sales.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.