Jorge Ruiz
Indio
Summary
Seasoned Store Manager with over 24 years of experience in the auto industry retail/wholesale setting. Attained strong leadership role with problem-solving skills and management of team. Knowledgeable in auto-electrical/mechanical functions, including safe-handling of various tools for repairs. Seeking for new opportunity with ability to apply skills and strong work ethic for the success of organization.
Overview
28
28
years of professional experience
Work History
Store Manager
NAPA Auto Parts
03.2000 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
Counter Person
NAPA Auto Parts
11.1997 - 03.2000
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Dispatcher/Stock Manager
NAPA Auto Parts
05.1997 - 11.1997
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Ensured factory orders were accurately received with efficient re-stocking of parts in alpha-numerical order.
Parts Delivery Driver
NAPA Auto Parts
11.1996 - 05.1997
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA06.1994
Skills
- Customer Service
- Problem-Solving
- Multitasking and Delegation
- Store Opening and Closing
- Team Leadership
- Inventory Management
- Accurate Cash Handling
- Loss Prevention
- Bilingual English/Spanish
- Mechanical/Electrical Repair
Timeline
Store Manager
NAPA Auto Parts
03.2000 - Current
Counter Person
NAPA Auto Parts
11.1997 - 03.2000
Dispatcher/Stock Manager
NAPA Auto Parts
05.1997 - 11.1997
Parts Delivery Driver
NAPA Auto Parts
11.1996 - 05.1997
High School Diploma -
Palm Desert High School