Jorge Saavedra

Resiving — Barback—Prep

Serafina time hotel

New York, NY

01.2011 - 01.2023

Stocked displays with new and transferred merchandise.
Responded to customer requests promptly and professionally.
Set up glassware for customers in anticipation of drink orders.
Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Maintained spotless, well-stocked bar organized and ready for customer demands.
Disinfected bathrooms and resupplied with proper paper products.
Contributed ideas towards menu improvements based on customer feedback.
Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Removed and disposed of bags from trash receptacles in and around bar area.
Greeted guests with friendliness and professionalism.
Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
Made friendly conversation with customers to provide enjoyable bar experience.
Sliced and pitted fruit used to garnish drinks.
Stocked service stations with ice, napkins and straws.
Maintained detailed inventory of bar supplies and stocked work areas.
Ensured compliance with health regulations concerning sanitation standards within the bar area.
Stocked customer service stations with paper products or beverage preparation items.
Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Resolved guest complaints to maintain complete customer satisfaction.
Studied bartenders to learn recipes for different mixed cocktails.
Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Continuously monitored beverage stock levels during peak hours of operation.
Replenished bar glasses, garnishes and condiments.
Cleaned the bar area including counters, glasses, and utensils throughout shift.
Checked ID's before serving alcoholic beverages to patrons.
Poured drinks using standard pour according to specifications.
Oversaw inventory in buffet and reported replacement needs to kitchen management.
Organized bottles and cans on shelves according to brand or type.
Filled and served various beverages for customers.
Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
Worked in close collaboration with team members to ensure customers received high-quality service.
Used POS system to ring up customers and open and close tabs.
Asked customers about meals to assess satisfaction and collect vital feedback.
Supported serving staff in delivering accurate and well-presented food orders.
Maintained clean and orderly appearance throughout kitchen and dining area.
Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Provided excellent customer service while interacting with guests in a friendly manner.
Participated in ongoing training to enhance job skills and knowledge.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained schedule of class assignments to meet deadlines.
Modified existing software systems to enhance performance and add new features.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Completed day-to-day duties accurately and efficiently.
Identified needs of customers promptly and efficiently.
Leveraged [Software] skills to input and compile data gathered from various sources.
Displayed strong telephone etiquette, effectively handling difficult calls.
Understood and followed oral and written directions.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Collaborated with others to discuss new opportunities.
Exceeded customer satisfaction by finding creative solutions to problems.
Planned and completed group projects, working smoothly with others.
Delivered products to customer locations on time.
Recognized by management for providing exceptional customer service.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Maintained updated knowledge through continuing education and advanced training.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Achieved cost-savings by developing functional solutions to problems.