Jorge Salinas
Fontana,CA
Summary
Driven by a strong work ethic and exceptional customer service skills, I have significantly contributed to the success of Denny's Restaurant, enhancing guest satisfaction and operational efficiency. My expertise in hospitality service and sales techniques, coupled with my ability to multitask and solve problems under pressure, has consistently improved service quality and sales performance. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
29
29
years of professional experience
Work History
Server
Dennys Restaurant
10.2021 - Current
Cashier
AMPM Arco
11.2020 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Dennys Restaurant
10.2021 - 10.2021
Server Manager
Dennys Restaurant
05.2009 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dishwasher
Dennys Restaurant
05.2007 - 08.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Host
Dennys Restaurant
09.2008 - 04.2009
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cook Operator
Pollo Campero
01.1997 - 10.2006
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Managed inventory levels, optimizing ordering processes to minimize costs while maintaining sufficient stock.
- Ensured compliance with all health department regulations through regular inspections and cleaning routines.
- Assisted in menu development, incorporating seasonal ingredients and diverse cuisine options.
Sales Assistant
Army Market
11.1995 - 11.1996
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
English - English
Beaumont Adult School
Beaumont, CA06.2010
No Degree - 1996
Computer Data System
El Salvador01.1998
High School Diploma -
Inframen
El Salvador 02.1995
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Hospitality service expertise
Memory retention
Cleanliness standards
Safe Food Handling
Menu Memorization
Food Running
High-volume dining
Service prioritization
Sales expertise
Food safety understanding
Sales Techniques
Order Accuracy
Supply Restocking
Quality Control
Food safety practices
Performance Improvement
Table Bussing
Suggestive Selling
Guest Relations Management
Point of sale operation
Relationship Management
Dining area maintenance
Allergy awareness
Order Management
Beverage Preparation
Tableside Etiquette
Food sales and promotion
Guest Seating
Table Setting
Item promotion
Table setting knowledge
Ordering Procedures
Foreign language proficiency
Food station setup
Menu presentation
Daily specials memorization
Food and beverage pairings
Food Delivery
Regulatory Compliance
Order delivery practices
Bill computation
Food inspection
Front-of-house display creation
Wine service
Banquet Coordination
Food spoilage prevention
Wine pairing knowledge
Team Player
Reliable and Responsible
Warm and Friendly
Adaptable and Flexible
Reliability
Multitasking
Multitasking Abilities
High Energy and Stamina
Team Leadership
Problem-Solving
Cool Under Pressure
Excellent Communication
Relationship Building
Attention to Detail
Decision-Making
Teamwork and Collaboration
Effective Communication
Continuous Improvement
Time Management
Transactions and Cash Handling
Conflict and Complaint Resolution
Cleaning and sanitizing
Organizational Skills
Active Listening
Food handling
Food and Beverage Service
Staff Training
Workflow Coordination
Problem-solving abilities
Team Collaboration
Ability to Lift 30 Pounds
Food Safety Standards
Food Preparation and Safety
Upselling
Hospitality best practices
Time management abilities
Interpersonal Skills
Menu Recommendations
Food and Beverage Upselling
Upselling and Cross Selling
Table Monitoring and Turnover
Inventory Management
Specials Promotion and Upselling
Conflict Resolution
Task Prioritization
Courteous Phone Demeanor
Analytical Thinking
Timeline
Server
Dennys Restaurant
10.2021 - Current
Server
Dennys Restaurant
10.2021 - 10.2021
Cashier
AMPM Arco
11.2020 - 10.2022
Server Manager
Dennys Restaurant
05.2009 - 10.2020
Host
Dennys Restaurant
09.2008 - 04.2009
Dishwasher
Dennys Restaurant
05.2007 - 08.2020
Cook Operator
Pollo Campero
01.1997 - 10.2006
Sales Assistant
Army Market
11.1995 - 11.1996
English - English
Beaumont Adult School
No Degree - 1996
Computer Data System
High School Diploma -
Inframen