Jorge Sam
Miami,FL
Summary
Vice-President of America's International Trade Services, and America's Custom Brokers Inc. Imports Manager. US Customs Broker.
Multilingual travel agent successful in building lasting client relationships and repeat business. Sales-driven personality committed to working with successful team. Personable and known for excellent detail-oriented skills. Highly-motivated. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Travel Consultant
Self-employeed
Miami, FL
02.2004 - Current
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Provided support during pre-trip preparations such as visa applications.
- Conducted research on new destinations and attractions to expand product portfolio.
- Searched and confirmed travel reservations for customers.
- Prepared itineraries to deliver travel arrangements to clients.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Created travel itineraries and made adjustments to meet client specifications.
- Researched hotels and airfare options to best meet client needs and expectations.
- Coordinated ground transportation to and from accommodations for clients.
- Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
- Booked transportation and hotel reservations using computer or telephone.
- Stayed up to date on travel industry, policies and restrictions.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Vice President. Imports Manager
America's International Trade Services Inc.
Miami, FL
02.2003 - Current
- Developed and executed strategic plans to support the vision of the organization.
- Formulated policies that improved operational efficiency and productivity.
- Directed business development initiatives, including acquisitions and joint venture agreements.
- Negotiated contracts with vendors for services, products and supplies.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Established performance standards for staff members in order to drive productivity levels up.
- Organized special projects such as corporate events or marketing campaigns.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Optimized supply chain to reduce materials costs and improve distribution.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Hired, trained and mentored several staff members to maximize productivity.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Negotiated contract specifications with major vendors.
- Managed annual review processes to support business functions and compliance.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Delivered strategic input into business decisions and deals.
- Led team in strategic executive-level planning.
- Provided valuable leadership for program team members and third-party consultants.
- Implemented and monitored internal control procedures.
Education
Some College (No Degree) - International Business Major, Minor in English
Skills
- Travel Arrangements
- Exceptional customer service
- Documentation preparation
- Hotel Accommodations
- Leisure travel
- International reservations
- Relationship Management
- Social Media
- Cultural Sensitivity
Affiliations
- Travel Planning
- Writing
- Reading
- Food blog
- Constantly learning
- Spending quality time with family, friends.
- Exercise
- Visiting new restaurants
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Elementary
References
References available upon request.
Timeline
Travel Consultant - Self-employeed
02.2004 - Current
Vice President. Imports Manager - America's International Trade Services Inc.
02.2003 - Current
Florida International University - Some College (No Degree), International Business Major, Minor in English