Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Timeline
BusinessAnalyst

Jorge Santos

Homestead,FL

Summary

Proactive Assistant General Manager with 6 years of experience successfully managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Panera Bread
10.2014 - Current
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Handled cash accurately and prepared deposits.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Contacted applicants and scheduling interviews.
  • Onboarded new team members.
  • Developed team members to become team leads.
  • Overlooked Team Managers. Made sure that our food cost specialist, facilitator, and channel manager were properly working their area of responsibility.
  • Made sure store was ready for Ecosure and state inspections.

Team Member

FreshBerry
05.2012 - 08.2014
  • Maintained productive, efficient approach to all tasks.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Associate of Arts - Hospitality Administration And Management

Miami Dade College
Miami, FL
09.2015

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
06.2010

Skills

  • Employee Discipline
  • Strategic Planning Skill
  • Team Leadership Expertise
  • Customer Relationship Management
  • Staff Management
  • Cash Register Operations
  • Food Safety and Sanitation
  • Personnel Scheduling
  • Hiring and Onboarding
  • Management Training

Accomplishments

  • Supervised team of 60 staff members.
  • Supervised team of 4 managers,
  • Traveled to Georgia to assist a struggling store that needed to be re-trained and detailed cleaned.
  • Worked as the General Manager at another location for 4 months during the beginning of the pandemic.

Hobbies

  • Funko POP collector.
  • Pokemon cards collector.
  • Video game streamer.
  • Going to the gym.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Elementary

Timeline

Assistant General Manager

Panera Bread
10.2014 - Current

Team Member

FreshBerry
05.2012 - 08.2014

Associate of Arts - Hospitality Administration And Management

Miami Dade College

High School Diploma -

Miami Coral Park Senior High School
Jorge Santos