Jorge Santos Rivera
San Antonio,TX
Summary
Proven leader and effective communicator, adept at event coordination and fostering team motivation. As Team Leader and Recreation Assistant, I excelled in setting performance benchmarks and enhancing team dynamics, ensuring seamless event execution. Skilled in CPR and fluent in Spanish.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Capital One, N.A
10.2023 - Current
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Recreation Assistant
City Of Grapevine
03.2023 - 08.2023
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Conducted rounds within facility and fields to facilitate safe execution of recreation activities and monitor participation numbers.
Team Leader
Apex Leadership
08.2022 - 01.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Work with teachers and administrators to conduct all school pep-rally, communicate program specifics and execute challenges on event day.
- Set expectations with volunteers, fostering a supportive and inclusive team environment.
Education
BBA - Sports Management
University of The Incarnate Word
San Antonio, TX12.2019
Skills
- CPR Certified
- Public Speaking
- Event Coordination
- Team motivation
- Friendly, Positive Attitude
Timeline
Customer Service Representative
Capital One, N.A
10.2023 - Current
Recreation Assistant
City Of Grapevine
03.2023 - 08.2023
Team Leader
Apex Leadership
08.2022 - 01.2023
BBA - Sports Management
University of The Incarnate Word