Jorge Santos
Homestead
Summary
Experienced Assistant General Manager skilled in operations oversight, team building, and empowering staff to handle business requirements independently. Strong track record of making sound decisions and solving problems efficiently. Proactive management approach with six years of progressive experience in the field.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Panera Bread
10.2014 - Current
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Contacted applicants and scheduling interviews.
- Onboarded new team members.
- Developed team members to become team leads.
- Overlooked Team Managers. Made sure that our food cost specialist, facilitator, and channel manager were properly working their area of responsibility.
- Made sure store was ready for Ecosure and state inspections.
Team Member
FreshBerry
05.2012 - 08.2014
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Associate of Arts - Hospitality Administration And Management
Miami Dade College
Miami, FL09.2015
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2010
Skills
- Employee Discipline
- Strategic Planning Skill
- Team Leadership Expertise
- Customer Relationship Management
- Staff Management
- Cash Register Operations
- Food Safety and Sanitation
- Personnel Scheduling
- Hiring and Onboarding
- Management Training
- Staff development
- Inventory control
- Staff management
Accomplishments
- Supervised team of 60 staff members.
- Supervised team of 4 managers,
- Traveled to Georgia to assist a struggling store that needed to be re-trained and detailed cleaned.
- Worked as the General Manager at another location for 4 months during the beginning of the pandemic.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Elementary
Hobbies
- Funko POP collector.
- Pokemon cards collector.
- Video game streamer.
- Going to the gym.
Timeline
Assistant General Manager
Panera Bread
10.2014 - Current
Team Member
FreshBerry
05.2012 - 08.2014
High School Diploma -
Miami Coral Park Senior High School
Associate of Arts - Hospitality Administration And Management
Miami Dade College
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