Jorge Santos Valente
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
13
13
years of professional experience
Work History
Service Receptionist
Kaiser Permanente
07.2022 - Current
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Ensured timely completion of essential paperwork for each customer visit, improving overall operational efficiency.
- Enhanced workplace organization by maintaining a clean and presentable reception area.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Facilitated prompt resolution of customer complaints, consistently demonstrating professionalism during challenging situations.
- Managed a high volume of incoming calls while prioritizing walk-in customers'' needs simultaneously, leading to seamless multitasking capabilities.
- Answered phone promptly and directed incoming calls to correct offices.
Housekeeping Attendant
Kaiser Permanente
12.2013 - 07.2022
- Informed management of potential safety hazards, contributing to a safer environment for both guests and staff members.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Assisted in training new hires on housekeeping procedures, promoting consistent quality across the department.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Cashier
Home Depot
02.2011 - 03.2014
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register to record transactions accurately and efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Los Angeles High School
Los Angeles07.2006
Skills
- Record Keeping Abilities
- Multi-line telephone operation
- Information Protection
- Records Management
- Appointment Scheduling
- Performance Improvement
- Equipment Troubleshooting
- Bank Deposits
- Basic Math
- Payment Processing
Languages
Spanish
Limited Working
Timeline
Service Receptionist
Kaiser Permanente
07.2022 - Current
Housekeeping Attendant
Kaiser Permanente
12.2013 - 07.2022
Cashier
Home Depot
02.2011 - 03.2014
High School Diploma -
Los Angeles High School