Jorge Sarit
Orlando,FL
Summary
With a proven track record at Duke Energy, I excel in customer service and critical thinking, enhancing satisfaction and resolving complex issues. My expertise spans from installation and repair to maintaining DOT compliance, highlighted by a commitment to safety and efficiency. Achieved a significant reduction in downtime through preventive maintenance, showcasing my attention to detail and ability to drive results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Duke Energy
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Service Technician
Toyota Financial Services
01.2022 - 11.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
GEO Truck Driver
PepsiCo
01.2019 - 09.2020
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Service Technician
Honda Holler
02.2017 - 09.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
Skills
- Customer service
- Critical thinking
- Data entry
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Class A commercial Driver's license
- Vehicle inspection
- Commercial driving
- DOT compliance
- Long-haul driving
Timeline
Customer Service Representative
Duke Energy
02.2024 - Current
Service Technician
Toyota Financial Services
01.2022 - 11.2023
GEO Truck Driver
PepsiCo
01.2019 - 09.2020
Service Technician
Honda Holler
02.2017 - 09.2019