Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jorge Serrano

San Jose,CA

Summary

Dedicated individual aiming to grow capabilities and contribute to overall business development. Also, an excellent communicator with great time management and customer service skills.

Overview

1
1
year of professional experience

Work History

Restoration Technician

Advanced Facility Solutions
San Jose, CA
04.2024 - 06.2025
  • Performed water extraction and drying using advanced equipment and techniques.
  • Collaborated with team members to assess damage and develop restoration plans.
  • Conducted mold remediation to ensure safe environments for clients.
  • Assisted with fire damage restoration by cleaning and deodorizing affected areas.
  • Communicated effectively with clients to explain processes and provide updates.
  • Documented restoration activities for compliance with company standards and regulations.
  • Provided restoration services for structures that have been damaged by fire, mold, water and weather.
  • Removed debris from affected areas with vacuums and other tools.
  • Maintained a safe working environment by following all safety protocols.
  • Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
  • Assisted in demolition activities including removal of drywall and flooring materials.
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
  • Responded promptly to emergency calls 24 and 7 when required.
  • Documented progress throughout the restoration process by taking photographs.
  • Cleaned and sanitized affected surfaces using appropriate cleaning agents and techniques.
  • Monitored moisture levels in affected areas using hygrometers and other instruments.

Customer Service Representative

Home Depot
San Jose, CA
01.2024 - 04.2024
  • Resolved customer complaints and provided appropriate solutions.
  • Assisted customers with product inquiries and purchase decisions.
  • Collaborated with team members to enhance customer service experience.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Willow Glen High School
San Jose, CA
06-2019

Skills

  • Team collaboration
  • Customer service
  • Adaptability
  • Process documentation
  • Effective communication
  • Problem-solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Restoration Technician

Advanced Facility Solutions
04.2024 - 06.2025

Customer Service Representative

Home Depot
01.2024 - 04.2024

High School Diploma -

Willow Glen High School

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