Summary
Overview
Work History
Education
Skills
Websites
Certification
Military Service
Groups
Awards
Languages
Timeline
Generic

Jorge Serrano Rivera

Escondido,United States

Summary

Marine Corps veteran with over five years of mechanical and electrical experience specializing in the maintenance, troubleshooting, and repair of military vehicles, material handling equipment, and hydraulic systems. Skilled in diagnosing complex issues and implementing preventive and corrective measures to ensure optimal performance. Dedicated to delivering high-quality service, supporting team success, and pursuing continuous professional development.

Overview

6
6
years of professional experience
1
1
Certification

Work History

HIMARS Trainer

VDL-5 Technologies
08.2024 - Current
  • Provided hands-on training and support to Marines on basic maintenance and operation of the M142 HIMARS to ensure operational readiness
  • Assisted with chassis maintenance, troubleshooting, and daily upkeep for optimal performance
  • Collaborated with team members to develop training materials and improve training processes
  • Proficient in Microsoft Office, file management, and data entry into Excel spreadsheets
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Analyzed and evaluated training effectiveness and program outcomes.

Field Service Technician V

Contract Professionals, Inc.
08.2023 - 08.2024
  • Supervised maintenance and repairs on Amphibious Combat Vehicles (ACVs) at BAE Systems
  • Instructed and guided Marines in electrical, mechanical, and hydraulic troubleshooting
  • Enhanced vehicle capabilities through precise modifications for optimal performance
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field.

Forklift Technician

Raymond West
11.2022 - 08.2023
  • Conducted scheduled maintenances and field repairs for forklifts, ensuring prompt completion while adhering to OSHA/ANSI standards
  • Managed parts ordering, provided quotes, and prioritized customer satisfaction for exceptional service delivery
  • Traveled to various locations across San Diego using a company van, prioritizing customer needs and effectively managing time to ensure timely and quality service
  • Increased customer satisfaction by providing prompt and accurate troubleshooting of forklift issues, resulting in minimal disruption to operations.
  • Maintained detailed records of all repair work completed, ensuring accurate documentation for future reference.
  • Improved workplace safety with diligent adherence to OSHA regulations and guidelines during forklift operations.
  • Managed workload efficiently by prioritizing urgent repair requests while maintaining attention to detail in regular maintenance tasks.

Automotive Maintenance Technician

United States Marine Corps
12.2018 - 12.2022
  • Conducted thorough vehicle diagnostics on various trucks, specializing in CAT and turbo-diesel engine repairs
  • Resolved electrical, mechanical, and hydraulic issues to ensure optimal vehicle performance
  • Proficient in Allison transmission repairs, utilizing CAT ET, multimeters, and power probes for effective troubleshooting
  • Led a fire team of 10 Marines, overseeing their duties and fostering personal growth and development
  • Led multiple successful Marine Support Teams (MSTs), each consisting of 10-15 Marines, to provide support for various units across Camp Pendleton
  • Enhanced teamwork within the shop by sharing knowledge, expertise, and mentoring junior technicians to foster a collaborative work environment.
  • Continually expanded technical knowledge through ongoing training and certifications, staying up-to-date with industry advancements.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Education

High school diploma -

Leadership Public Schools: Richmond
Richmond, CA
06.2018

NOLS diploma -

National Outdoor Leadership School
Lander, WY
07.2017

NOLS diploma -

National Outdoor Leadership School
Petersburg, AK
07.2016

Skills

  • Electrical Experience
  • Mechanical Experience
  • Customer service
  • Leadership
  • Time management
  • Problem solver
  • Decision making
  • Automotive Diagnostics
  • Critical thinking
  • Active listener

Certification

  • HVAC Certification, 09/01/19 to Present, Qualified to work on automotive/diesel AC systems.
  • Secret Clearance, Present
  • MEWP 3A certification, Present, Qualified to operate/maintain GENIE scissor lift.
  • Forklift certification, Present, Qualified to operate/maintain all Raymond forklifts and other material handling equipment.

Military Service

United States Marine Corps, United States, Corporal, 12/01/18, 10/01/22

Groups

Robotics Team, 08/01/16 to 07/01/18, I was part of an after-school robotics and coding club that trained in programming and engineering. We competed in annual tournaments hosted by UC Berkeley, and as team lead, I eventually guided my team to victory in a robotics competition.

Awards

  • Certificate of Commendation, 03/01/22, Demonstrated exceptional performance while serving as team leader from December 1 to December 15, 2021. As convoy commander, I led four vehicles and 25 Marines, while also troubleshooting three organic vehicles. I played a key role in the removal and installation of two secondary reparables across multiple units within the 1st Marine Expeditionary Force. Furthermore, I led eight motor transport technicians in the flawless execution of a maintenance support team for 3rd Battalion, 4th Marines, resulting in a 20 percent increase in maintenance readiness.
  • Good Conduct Medal, 12/01/21, Awarded to an enlisted Marine for obedience, sobriety, military proficiency, neatness, and intelligence during three years of continuous active service.
  • Marine of the Quarter, 04/01/21, Marine of the Quarter is typically recognized for outstanding performance, leadership, and dedication within their unit. They demonstrate excellence in their duties, embodying the core values of the Marine Corps: honor, courage, and commitment. The selection process often involves nominations from peers and superiors, followed by a review board or panel to choose the most deserving candidate.
  • Certificate of Commendation, 06/01/20, As a motor transport maintenance mechanic at Truck Company, Headquarters Battalion, 1st Marine Division, I demonstrated exceptional performance from June 1st to June 26th, 2020. I took the lead on repairing five dead-lined service requests, increasing vehicle readiness from 71% to 80%. I also completed selective interchanges on two high-demand vehicles, resulting in a savings of $8,737 for the unit. In addition, I provided guidance to fellow Marines on complex tasks and committed over 180 hours to maintenance and training for Headquarters Battalion.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

HIMARS Trainer

VDL-5 Technologies
08.2024 - Current

Field Service Technician V

Contract Professionals, Inc.
08.2023 - 08.2024

Forklift Technician

Raymond West
11.2022 - 08.2023

Automotive Maintenance Technician

United States Marine Corps
12.2018 - 12.2022

High school diploma -

Leadership Public Schools: Richmond

NOLS diploma -

National Outdoor Leadership School

NOLS diploma -

National Outdoor Leadership School
Jorge Serrano Rivera