Jorge Shapiama
Yorkville,IL
Summary
Dynamic professional with extensive experience in operations management. Skilled in inventory management, performance monitoring, and customer relationship management. Committed to driving efficiency improvements and resolving operational challenges to support organizational goals.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
Neovia Logistics (Mazda)
Aurora, Illinois
2015.07 - 2026.01
- Streamlined daily operations to enhance workflow efficiency and productivity.
- Optimized inventory management through strategic logistics coordination.
- Resolved operational issues through effective communication with cross-functional teams.
- Identified improvement areas and developed strategies to boost overall efficiency.
- Monitored staff performance, delivering constructive feedback to support ongoing development.
- Conducted regular meetings with staff to address issues and concerns.
- Promptly resolved customer complaints to maintain high satisfaction levels.
- Trained new employees on job functions and company policies.
Night Warehouse Supervisor
Sam's Club
Montgomery, Illinois
2014.02 - 2015.07
- Streamlined inventory management, ensuring reliable stock levels and product availability.
- Optimized labor distribution by scheduling night shift teams based on workload demands.
- Conducted regular safety audits to identify and address potential hazards, enhancing workplace security.
- Scheduled night shift employee shifts to align with operational needs, ensuring adequate coverage.
Front End Supervisor
Costco
Bloomingdale, Illinois
2001.10 - 2014.02
- Oversaw front-end operations, ensuring seamless customer service delivery.
- Trained staff on register procedures, improving transaction accuracy and speed.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Monitored performance metrics to elevate service standards and workflows.
- Developed techniques for customer interaction, boosting service quality and satisfaction.
- Delegated tasks to employees based on shift requirements and individual strengths.
Education
Some College (No Degree) - Criminal Justice
Wright College
Chicago, ILSome College (No Degree) - Business Statistics
Industrial College of Engineer
Chicago, ILSkills
- Inventory management
- Logistics coordination
- Process optimization
- Operational planning
- Performance monitoring
- Quality assurance
- Scheduling efficiency
- Safety oversight
- Strategic planning
- Team leadership
- Staff training
- Customer relationship management
- Problem solving
- Effective communication
Languages
Spanish
Professional
Timeline
Operations Supervisor
Neovia Logistics (Mazda)
2015.07 - 2026.01
Night Warehouse Supervisor
Sam's Club
2014.02 - 2015.07
Front End Supervisor
Costco
2001.10 - 2014.02
Some College (No Degree) - Criminal Justice
Wright College
Some College (No Degree) - Business Statistics
Industrial College of Engineer