Jorge Silva
Orlando,FL
Summary
Bilingual Industrial Engineer with experience in logistics, warehouse operations, and process optimization. Skilled in inventory management and customer service.
Overview
10
10
years of professional experience
Work History
Lost & Found Coordinator
HOLIDAY INN CLUB VACATIONS
03.2023 - 12.2024
- Maintained resort-wide database of property recovered from more than 2500 Villas and perform regularly scheduled inventories.
- Received high call volumes and escalated issues/complaints when appropriate.
- Assisted customers with shipping, cash returns, high value property recovery and constantly improve procedures to ensure customer satisfaction.
- Initiated lost or stolen property investigations, assisting security department in lock reads, employee statements, and filing all documentation.
Warehouse Supervisor
MANAR WHOLESALE LTDA.
01.2018 - 12.2018
- Monitored and implemented an automated warehouse management system.
- Planned, organized and participated in daily warehouse operation and activities, including the receipt, storage, cleaning and distribution of equipment and safety supplies.
- Oversaw the daily routes of the delivery fleet and cooperate with the shipments of orders.
- Collaborated with the sales team to ensure accurate inventory and proper scheduling for shipments.
- Conducted recurrent physical inventory audits to adjust any discrepancies.
Operations Supervisor
SUPPLIERS VENEZUELA
01.2015 - 12.2017
- Evaluated the performance of my assigned employees, delivering positive and/or negative feedback.
- Participated in strategic planning and goal-setting for various business functions and departments, including sales, logistics, customer service, and administration.
- Maintained and provided efficient backup to the supply department, and ensured the achievement of all internal and external needs.
- Performed scheduled inventory counts to address and prevent shortcomings in stock.
- Assisted in the preparation of import documentation for the merchandise and the receipt logistics of the cargo.
- Established adequate communication with customers to ensure that customer service standards and goals were met, and to receive feedback.
Education
Bachelor of Science - Industrial Engineering
Universidad Rafael Belloso Chacín
Venezuela12.2015
Skills
- Teamwork
- Time management
- Public Speaking
- Adaptability
- Problem-solving oriented
- Microsoft Office
- WMS software experience
- Customer service
- Complaint resolution
Websites
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Lost & Found Coordinator
HOLIDAY INN CLUB VACATIONS
03.2023 - 12.2024
Warehouse Supervisor
MANAR WHOLESALE LTDA.
01.2018 - 12.2018
Operations Supervisor
SUPPLIERS VENEZUELA
01.2015 - 12.2017
Bachelor of Science - Industrial Engineering
Universidad Rafael Belloso Chacín