JORGE SILVA

Accenture — Senior Data Analyst

Cox Communications (Telecom)
Tableau & Data Analytics Lead — Network Analytics & Reliability Insights

Designed and delivered analytical products that enabled data-driven decision-making to improve network reliability, performance monitoring, and service quality — aligning with Cox's mission to generate actionable insights from complex datasets.

• Led end-to-end design and deployment of enterprise dashboards measuring node/site reliability, service availability, impaired duration, anomaly detection, and risk classification.
• Leveraged AWS analytics stack (Athena, Redshift, S3) to build, validate, and optimize data models; refactored complex SQL logic for performance and scalability (supports Cox's cloud analytical environment).
• Partnered extensively with data engineering and cross-functional teams to ensure data accuracy, consistency, optimal model workflows, and integration readiness.
• Implemented advanced analytics components (multi-window trend logic, parameterized LOD comparisons) that drove insights into ongoing network issues and historical performance patterns.
• Produced interactive visualizations and narrative-based dashboards that communicated complex data findings to technical and non-technical stakeholders (storytelling with data).

State of Missouri (Public Sector)
Workforce Analytics & Reporting Lead

• Built analytical reporting solutions supporting workforce strategy, employee retention, recruiting pipelines, and operational trends.
• Applied complex statistical calculations, parameter controls, and period-over-period comparisons to enhance decision support.
• Converted data into decision-ready insights through compelling visualization and clear narrative interpretation across executive audiences.

Verizon (Telecom)
Senior Data & Reporting Specialist

• Developed and maintained data solutions analyzing network performance, KPI trends, revenue forecasting, and operational cost optimization.
• Partnered in Agile teams to refine product requirements, validate data models, and ensure readiness for production analytics.

• Increased productivity by 30% by automating daily, weekly, and bi-weekly reports.
• Troubleshot all Omnicell hardware.
• Worked with Omnicell engineers to troubleshoot server & software issues.
• Placed service tickets with Omnicell engineers.
• Trained over 50 medical staff in proper usage and basic troubleshooting of automated dispensing equipment.
• Worked in a one-person team to provide support to pharmacy department.
• Installed and maintained software on computer systems.
• Troubleshot all software/hardware in department.
• Contacted third party vendors for additional troubleshooting support.

• Created template to correct common errors committed while submitting background checks which saved $15,000 during my three years of employment.
• Saved the company $25,000 a year by establishing bulk submission process for background checks.

• Participated in multiple deployments to conduct both combat and humanitarian operations.
• Lead a detachment of six Marines during Operation Iraqi Freedom.
• Designed custom template to inventory engineering equipment assigned to our unit which increased productivity.