Jorge Sánchez Galvez
Los Angeles
Summary
Accomplished bilingual risk management leader with 20+ years of experience in fraud strategy, issue management, credit risk, regulatory compliance, BSA/AML, data transformation, and process re-engineering. Detail-oriented and innovative problem-solver with a proven track record of developing fraud and risk strategies, conducting control assessments, and implementing policies to drive positive business outcomes. Seeking new opportunities to leverage expertise in high-impact roles while embracing emerging challenges and technologies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Data Management Re-Engineering Process Lead, Senior Vice President
Citigroup
Los Angeles, CA
01.2024 - Current
- Collaborated on Data Concern Resolution Management (DCRM) tool projects, leading requirements gathering, user story creation, and testing for Risk and Control Business Management (RBCM) and DCRM releases.
- Developed and maintained Business Requirements Documents (BRDs), procedures, and user guides to enhance data governance and management capabilities.
- Supported delivery of Consent Order and regulatory commitments by addressing data requirements and ensuring compliance.
- Improved data quality through enhanced report tagging, BAU metrics development, and cross-functional collaboration.
- Facilitated review and adoption of new data tools and AI capabilities within DCRM requirements.
Global Simplification & Process Re-Engineering, Senior Vice President
Citigroup
Los Angeles, CA
10.2021 - 01.2024
- Established process governance structures to prioritize simplification initiatives, including straight-through processing (STP) and risk reduction, fostering cross-functional collaboration.
- Defined risk reduction strategies created target state models, metrics, and solution road maps to drive execution.
- Supported Consent Order requirements through root cause analysis, risk reduction, and identification of PBWM, legacy, and enterprise use cases.
- Led quarterly risk factor mapping refreshes for PBWM, legacy franchises, and CPB, using heat maps to prioritize high-risk processes.
- Enhanced mapping quality in partnership with enterprise teams, improving overall risk concentration insights.
Global ATM Risk & Control Manager, Vice President
Citigroup
Los Angeles, CA
09.2016 - 10.2021
- Facilitated accountability among functional stakeholders across regions, building partnerships to reduce ATM channel risks.
- Led issue management efforts, providing holistic oversight and collaborating on automated solutions to mitigate risks.
- Managed Global ATM Risk & Control Forum, producing key reports, collating materials, and highlighting emerging risks.
- Oversaw end-to-end Global ATM Policy management, including refreshes, attestations, remediation, and exceptions.
- Ensured adherence to ATM Security Standards through monitoring, testing, and reporting across functional areas and regions.
- Directed Global ATM Control Environment oversight, driving adoption, testing, quarterly reporting, and annual refreshes.
- Supported global ATM governance initiatives, including the ATM Transformation Plan.
Fraud Risk Management Officer, Vice President
Citigroup
Los Angeles, CA
06.2015 - 09.2016
- Led Banamex USA Fraud Management Program, ensuring compliance with banking laws, regulations, and Citigroup policies.
- Established fraud policies, procedures, and controls across business lines to minimize exposure and maintain compliance.
- Collaborated with regional fraud leadership to align global policies, strategies, analytics, and standards.
- Developed detection and prevention strategies balancing risk and customer experience at key touchpoints.
- Identified fraud issues at strategy and portfolio levels, providing analytical and modeling solutions.
- Built fraud management reports, forecasts, and monitored alerts to maintain losses within business plans.
Consumer Risk Management & Credit Lending, Vice President
Citigroup
Los Angeles, CA
12.2011 - 06.2015
- Oversaw end-to-end credit risk management, ensuring compliance with U.S./Mexico regulations while promoting asset growth.
- Developed risk assessments for regulations including Reg. B, FCRA, Reg. Z, ECOA, FDCPA, SCRA, HMDA, BSA, and OFAC.
- Contributed to policy, procedure, and strategy development for credit acquisitions, collections, and portfolio management.
- Monitored Corrective Action Plans and Key Performance Indicators for internal compliance.
- Participated in operating committees to review volumes, productivity, MIS, and performance.
- Supervised credit officers for compliant decision-making and underwrote processes per federal/state regulations.
- Managed relationships and reporting with U.S./Mexico credit bureaus and implemented credit card authorization parameters.
Quality Assurance & Self-Assessment Vice President
Citigroup
Los Angeles, CA
10.2007 - 12.2011
- Managed Self-Assessment (SA) and Quality Assurance programs for Banamex USA Credit Cards Division.
- Reviewed and approved policies, procedures, marketing materials, and customer communications.
- Ensured policy adherence via random sampling and implemented U.S. regulations (BSA, FCRA, Reg. Z, etc.).
- Developed Quality/Productivity MIS and identified risk/control issues with effective testing.
Compliance, Fraud and Anti Money Laundering Officer
Seguros Banamex
Mexico City, Mexico
10.2002 - 10.2007
- Managed compliance implementation for corporate policies and local/U.S. regulations.
- Led BSA/AML department, overseeing suspicious activity monitoring, KYC/CIP programs, reporting, policies, and training.
- Monitored compliance and quality in sales, fraud activities, and reported to CSIS.
- Conducted Risk & Control Self-Assessments (RCSA) across insurance business areas.
Senior Consultant “Management Assurance Services”
KPMG
Mexico City, Mexico
01.2000 - 09.2002
- Developed processes to identify and mitigate operational and financial risks in corporate assignments.
Education
Master in Business Administration (MBA) -
Universidad De Alicante, Universidad Autónoma De Barcelona Y La Universidad Carlos III De Madrid
Spain01-2006
Bachelor Degree - Financial Administration
Instituto Tecnológico de Monterrey Campus Estado de México
México01-2000
Skills
- Risk & Compliance
- Fraud Strategy & Analysis
- Credit Risk Regulations & Analytics
- Risk Assessment & Regulatory Compliance
- Know Your Customer (KYC) & Anti-Money Laundering (AML)
- BSA/AML Policies & Training
- Quality Assurance & Self-Assessment
- Data & Process Management
- Data Management & Transformation
- Business Process Re-Engineering
- Project Management
- Financial Reporting, Analysis & Forecasting
- Advanced Executive Reporting
- Leadership & Soft Skills
- Business Partnership & Relationship Management
- Strong Leadership & Communication
- Organizational Skills & Independent/Teamwork
- Bilingual: English & Spanish
Certification
- Global Sports Management – New York University (NYU) - School of Professional Studies - Jan 2021
- Compliance Banking Certification – Issued by the National Compliance School of the American Bank Association (2005)
- Certified Anti Money Laundering Specialist (CAMS) – Issued by the Association of Certified Anti Money Laundering Specialists (since 2002)
Languages
English
Full Professional
Spanish
Native or Bilingual
ADDITIONAL EXPERIENCE
- Member, Communication and Control Committee (Anti-Money Laundering), Mexican Society of Insurance Institutions (AMIS)
- Member, ACAMS Latin America Council
- Guest Reviewer, Citigroup Audit and Risk Review Team, Primerica Audit (Atlanta, GA, 2005)
- Speaker, 6th Annual Latin-American Money Laundering Conference (Mexico City, 2006)
- Co-Founder, Sprints SC: Program promoting sports, arts, and non-profit fundraising
- Advisor Committee Member, Lorena Ochoa Golf Foundation (USA, 2013–2016)
- Fundraising Manager, FC Barcelona Academy (Los Angeles, 2010–2013)
Timeline
Data Management Re-Engineering Process Lead, Senior Vice President
Citigroup
01.2024 - Current
Global Simplification & Process Re-Engineering, Senior Vice President
Citigroup
10.2021 - 01.2024
Global ATM Risk & Control Manager, Vice President
Citigroup
09.2016 - 10.2021
Fraud Risk Management Officer, Vice President
Citigroup
06.2015 - 09.2016
Consumer Risk Management & Credit Lending, Vice President
Citigroup
12.2011 - 06.2015
Quality Assurance & Self-Assessment Vice President
Citigroup
10.2007 - 12.2011
Compliance, Fraud and Anti Money Laundering Officer
Seguros Banamex
10.2002 - 10.2007
Senior Consultant “Management Assurance Services”
KPMG
01.2000 - 09.2002
Bachelor Degree - Financial Administration
Instituto Tecnológico de Monterrey Campus Estado de México
Master in Business Administration (MBA) -
Universidad De Alicante, Universidad Autónoma De Barcelona Y La Universidad Carlos III De Madrid