Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

JORGE SOLIS

Lincoln ,NE

Summary

As a cross-functional professional with over five years of experience in trust & safety, financial services, and regulatory compliance, I specialize in identifying risk, ensuring adherence to policy and regulation, and enhancing operational processes across digital and traditional financial environments.

Overview

9
9
years of professional experience

Work History

Trust and Safety Associate

Accenture
Omaha, NE
06.2022 - Current
  • Monitored user-generated content to enforce platform guidelines and service-level agreements.
  • Identified root causes of abuse and fraud patterns; recommended procedural changes to improve policy enforcement.
  • Supported escalations by investigating violations and ensuring accurate, timely incident resolutions.
  • Collaborated with internal teams to enhance detection tools and improve the safety framework.

Bank Teller

Union Bank & Trust
Lincoln, NE
09.2020 - 06.2022
  • Executed daily banking transactions with accuracy and adherence to compliance protocols.
  • Identified and reported suspicious activities to mitigate fraud and ensure customer account security.
  • Delivered excellent customer service while maintaining transaction efficiency under strict guidelines.
  • Educated clients on financial products and services to support responsible banking.

Loan Counselor

Inceptia
Lincoln, NE
04.2016 - 06.2020
  • Guided borrowers through repayment options and financial literacy tools to support loan management.
  • Conducted financial assessments to evaluate borrower eligibility for federal repayment programs.
  • Worked closely with clients to reduce delinquency risk and improve long-term repayment success.
  • Documented client communications in compliance with industry regulations.

Education

BBA - Economics

University of Nebraska
Lincoln, NE

Skills

  • Financial Analysis
  • Database Management
  • Risk & Fraud Detection
  • Trust & Safety Operations
  • Financial Counseling
  • Client Communication
  • Team Collaboration
  • Incident investigation
  • Microsoft Office Suite
  • G-Suite
  • CRM Tools
  • Fraud detection
  • Policy enforcement
  • Content moderation

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Trust and Safety Associate

Accenture
06.2022 - Current

Bank Teller

Union Bank & Trust
09.2020 - 06.2022

Loan Counselor

Inceptia
04.2016 - 06.2020

BBA - Economics

University of Nebraska

Similar Profiles

CREATE PROFILE
JORGE SOLIS
Want your own profile? Build for free at Resume-Now.com