Jorge Sorela
Austin,MN
Summary
Driven Training and Development Leader at USIC, excelled in fostering a culture of continuous improvement and efficiency through innovative e-learning strategies and exceptional project management. Leveraged technology to enhance training delivery, achieving significant advancements in employee development and performance. Skilled in teamwork and adaptability, consistently promoted knowledge sharing and professional growth.
Overview
3
3
years of professional experience
Work History
Training and Development Leader
USIC
05.2024 - Current
- Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
- Achieved greater efficiency in the delivery of training programs by leveraging technology and digital tools for content creation, learning management, and reporting.
- Led cross-functional teams to develop organizational competency models, providing clear career pathways and development opportunities for all employees.
- Established a positive learning environment by fostering open communication and encouraging feedback from all participants.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed field training to enhance participants' skills.
Field Technician
USIC
01.2022 - 05.2024
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Promoted culture of continuous improvement, leading by example and encouraging innovation within team.
- Worked with diverse types of weather and ground conditions.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Collaborated with other field technicians to resolve complex technical issues.
Education
Austin High School
Austin, MN06.2019
Skills
- E-Learning Strategies
- Virtual Training
- Training delivery
- Technical training
- Strategic thinker
- Adaptive Learning
- Project Management
- New Employee Training
- Team direction
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-Solving
- Reliability
- Excellent Communication
- Active Listening
- Decision-Making
- Self Motivation
- Adaptability
Timeline
Training and Development Leader
USIC
05.2024 - Current
Field Technician
USIC
01.2022 - 05.2024
Austin High School