Jorge Sotomarino
Davie,Florida
Summary
Goal-oriented manager with distinguished experience in Retail, Customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
Work History
Private Music Instructor
Freelance
09.2024 - Current
- Planned personalized Guitar/Bass/Drum lessons accordingly for students ranging in ages 5-60.
- Provided songs suitable to each student which focused on certain techniques that individuals needed to improve on.
- Created relaxed environment and built strong rapport with students and families which resulted in more productive lessons.
- Optimized instruction based on student feedback and assessments of courses.
- Took excerpts from various music texts (history, theory, facts) to provide students with well-rounded knowledge and retained interest.
Senior Department Sales Manager
Sam Ash Music Stores
03.2022 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Was leader in sales metrics for the Guitar department including salesforce
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled the negotiating, purchasing and listing of used instruments and gear that came in the store
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
Touring and Recording Musician
ALY/Checkpoint Charlie and as Hired Gun
03.2014 - 08.2021
- Toured with multiple national bands signed to major and independent record labels providing professional, punctual backing support and as full time member.
- Shared driving duties of sprinter van and trailer including loading/unloading in and out of different venues.
- Performed in 46 different states including international cruise entertainment "ShipRocked".
- Ran marketing campaigns to promote events and releases through various social media platforms
- Recorded studio albums with grammy award winning producers like Howard Benson and Mike Plotnikoff in some of the top recording studios in Los Angeles including NRG and Bay 7 studios
- Mentored by ex-Yes keyboardist Igor Khoroshev
Sales Executive
One World Tours
06.2014 - 04.2015
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Dispatcher, Sales Manager
One World Tours
04.2014 - 02.2015
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of open-bus tour bus drivers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hotel Houseman
The London West Hollywood
06.2011 - 12.2012
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Rental Sales Agent
Avis Rental Car
03.2008 - 07.2010
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Picked up clients and delivered rental vehicles to and from determined businesses and local airports.
Education
High School Diploma -
North West High School
Germantown, MD06.2008
Skills
- Proficient with Microsoft Word, Excel and PowerPoint
- Excellent people skills
- Sales expertise
- Logistics knowledge
- Commercial driving
- Advanced planning
- Safety-conscious
- Shipping and packaging
- Teamwork and Collaboration
- Exceptional customer service
- Lesson planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Italian
Limited Working
Timeline
Private Music Instructor
Freelance
09.2024 - Current
Senior Department Sales Manager
Sam Ash Music Stores
03.2022 - 08.2024
Sales Executive
One World Tours
06.2014 - 04.2015
Dispatcher, Sales Manager
One World Tours
04.2014 - 02.2015
Touring and Recording Musician
ALY/Checkpoint Charlie and as Hired Gun
03.2014 - 08.2021
Hotel Houseman
The London West Hollywood
06.2011 - 12.2012
Rental Sales Agent
Avis Rental Car
03.2008 - 07.2010
High School Diploma -
North West High School
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