Jorge Souza
Calistoga,CA
Summary
Highly proactive restaurant manager with many years of experience in the hospitality industry. Diverse background as head of 5 star Hotel food and beverage departments, restaurant general manager, and owner and operator. I am well-versed in hospitality standards and have a natural ability for building relations with customers. I am a passionate leader with experience in developing a positive work environment and a proven track record of managing successful food and beverage service operations. Lastly, with a bicultural background and education, it allows me to effectively manage a diverse staff.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Pizzeria Tra Vigne / Real Restaurants
Saint Helena, CA
10.2022 - 08.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
General Manager
Tamarindos Farm To Table
Los Cabos, BCS, Mexico
10.2020 - 07.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Trained new employees on proper protocols and customer service standards.
Managing Partner
7 Palmas Cafe Bar Cocina
Los Cabos B.C.S. Mexico
07.2018 - 10.2020
- Created and developed restaurant concept as well as food and beverage menus and wine list.
- Analyzed and presented financial standings and cost effectiveness to other partners.
- Established and implemented business procedures and process improvements.
- Manage social media and marketing strategies
- Increased revenue by 15 % with successful promotional strategies and reductions in costs.
- Managed restaurant scheduling, foodservice and customer service.
General Manager
Tequila Restaurante
Los Cabos B.C.S. Mexico
09.2015 - 07.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Arts - Entrepreneurship
University of Southern California
Los Angeles, CA07.1983
Skills
- Guest relations
- Labor and Food Cost Control
- Dynamic, Friendly Host
- Inventory Control
- Menu Planning
- Food Plating and Presentation
- Shift Management
- Extensive wine knowledge and service
Timeline
Restaurant Manager
Pizzeria Tra Vigne / Real Restaurants
10.2022 - 08.2023
General Manager
Tamarindos Farm To Table
10.2020 - 07.2022
Managing Partner
7 Palmas Cafe Bar Cocina
07.2018 - 10.2020
General Manager
Tequila Restaurante
09.2015 - 07.2018
Bachelor of Arts - Entrepreneurship
University of Southern California