Jorge Tabora
Las Vegas,NV
Summary
Adept at financial transaction analysis and fostering customer service excellence, I significantly enhanced team capability and guest satisfaction at Courtyard by Marriott. My critical thinking and problem-solving skills streamlined operations, ensuring smooth guest experiences and maintaining financial integrity. Trained new auditors, elevating overnight service standards.
Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Night Auditor
Courtyard by Marriott
03.2017 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Processed reservations and cancellations efficiently, optimizing room occupancy rates.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Housekeeping Aide
MARRIOTT
05.2014 - 03.2017
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
- Operated electronic backpack vacuums and floor sweepers.
Education
High School Diploma -
Manual Arts High School
Los Angeles, CA09-2007
Skills
- Customer Service Coordination
- Proficient in Task Management
- Critical Thinking for Problem-Solving
- Commitment to Excellence
- Punctual and dependable
- Cross-Functional Team Engagement
- Reliable Cash Processing
- Conflict/issue documentation
- Financial Transaction Analysis
- Skill Development Coaching
- Articulate Presentation Abilities
- Mediation Skills
Accomplishments
- Supervised team of 22 staff members.
- Collaborated with team of 10 in the development of Hotel Renovation.
- Cross-trained as a backup for both the night Auditor and sous chef and easily transitioned to handle those duties when either individual was unavailable or out sick.
- Promoted to house aid supervisor with housekeeping for exceptional work ethic.
Certification
- CPR Certification - American Heart Association or Red Cross.
- Swimming Pool Operator Certification – National Swimming Pool Foundation or Aquatic Training Institute.
- Automated External Defibrillator (AED) Use Certification - American Heart Association or Red Cross.
- First Aid Certification
Languages
Spanish
Full Professional
Timeline
Night Auditor
Courtyard by Marriott
03.2017 - Current
Housekeeping Aide
MARRIOTT
05.2014 - 03.2017
- CPR Certification - American Heart Association or Red Cross.
- Swimming Pool Operator Certification – National Swimming Pool Foundation or Aquatic Training Institute.
- Automated External Defibrillator (AED) Use Certification - American Heart Association or Red Cross.
- First Aid Certification
High School Diploma -
Manual Arts High School
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