Jorge Toledo
Miami,FL
Summary
Proven leader with a track record of enhancing team performance at McDonald's through effective training and mentorship. Excelled in customer service and problem-solving, significantly improving customer satisfaction. Skilled in cash handling and interpersonal communication, adept at fostering a culture of continuous improvement and efficiency.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
04.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member
Dairy Queen Grill & Chill
06.2020 - 11.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Crew Member
Wendys Fast Food
04.2019 - 12.2019
- Worked in various positions, including cashier, grill operator, and food prep, ensuring smooth operation across different stations.
- Delivered friendly and prompt service to customers, helping to build a loyal customer base.
- Maintained high standards of food safety and cleanliness in accordance with company policies.
- Assisted in restocking and inventory management, ensuring timely availability of supplies.
- Handled customer complaints and inquiries with professionalism and courtesy.
Education
High School Diploma -
Crestview High School
Crestview, FL06.2020
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Interpersonal Skills
- Tech-Savvy
- Problem-Solving
- Work Planning and Prioritization
- Continuous Improvement
- Punctual and Reliable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
McDonald's
04.2021 - Current
Crew Member
Dairy Queen Grill & Chill
06.2020 - 11.2020
Crew Member
Wendys Fast Food
04.2019 - 12.2019
High School Diploma -
Crestview High School