Jorge Torres
Windsor,CA
Summary
Business Administration graduate with proven leadership in team supervision, sales growth, and operations management. Strong skills in data analysis, project management, and customer relationship management, with a focus on driving revenue and improving customer experiences. Seeking to apply business expertise in a corporate environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Tasting Room Associate
Kendall-Jackson
04.2022 - 10.2024
- Led and managed daily tasting room operations, ensuring exceptional guest experience while driving wine sales and brand loyalty.
- Supervised and mentored team, providing training, guidance, and support to enhance team performance and customer engagement.
- Implemented sales strategies to promote wine club memberships, exclusive wine offerings, and events, contributing to increase in sales.
- Collaborated with cross-functional teams, including marketing, events, and customer service, to execute promotional activities and optimize guest experiences.
- Monitored and analyzed sales data, customer feedback, and inventory to support decision-making and enhance operational efficiency.
- Developed and enforced best practices for customer service and daily operations, improving overall team productivity and service quality.
Education
Bachelor of Science - Business Administration
Sonoma State University
Rohnert Park, CA06-2024
Associate of Science - Business Administration
Santa Rosa Junior College
Santa Rosa, CA05-2022
Certification
- California Beverage Control Training
- California Food Handler's
Languages
English
Spanish
Software
Microsoft Office Suite
Google Workspace
Customer Relationship Management
Timeline
Lead Tasting Room Associate
Kendall-Jackson
04.2022 - 10.2024
Bachelor of Science - Business Administration
Sonoma State University
Associate of Science - Business Administration
Santa Rosa Junior College
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