Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jorge Torres

Hesperia,CA

Summary

Seasoned Service Manager bringing 7 years of Merchandising experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Knowledgeable professional offering experience and abilities in completing frameworks for structural construction jobs. Bright and detail-oriented in calculating accurate measurements. Focused on safety by keeping work areas neat, following protocols, using equipment and tools appropriately and warning teammates of potential hazards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Carpenter

Martin Bros Marcowall
03.2024 - Current
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Discarded debris and disposed waste to maintain cleanliness and quality standards.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Measured, drilled and sawed materials to perform successful home improvements.
  • Followed protocols and stayed organized to provide personal and teammate safety.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
  • Cut and shaped materials to meet outlined measurements.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
  • Managed inventory of tools, supplies and equipment.

Merchandising Service Manager

Lowes Home Improvement
09.2016 - 01.2024
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.
  • Established team priorities, maintained schedules and monitored performance.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Boosted sales performance by creating eye-catching merchandise displays and promoting key products.
  • Maximized product visibility by implementing strategic store layouts and optimizing shelf placements.
  • Collaborated with store managers to implement effective merchandising strategies that increased revenue generation.
  • Conducted regular audits of product displays, ensuring compliance with company standards and guidelines.
  • Optimized in-store experience by maintaining a clean, organized, and visually appealing store environment.

Handyman

Torres Painting & Remodeling
01.2011 - 08.2016
  • Improved client satisfaction by providing timely and quality handyman services for various home repairs.
  • Increased client retention rate with proactive follow-ups after job completion to ensure satisfaction with the work performed.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Executed tasks within time and budget constraints.
  • Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Enhanced project efficiency by skillfully preparing surfaces and applying paint to commercial and residential properties.

Education

High School Diploma -

Saddleback High School
06.2012

Skills

  • Employee Training and Development
  • Work Planning and Prioritization
  • Proficient in Merchandising
  • Fluent in Spanish
  • Heavy Equipment Operator
  • Team Leadership
  • Project Management
  • Reliable and Responsible
  • Product knowledge
  • Scaffolding Setup
  • Drywall hanging
  • Drilling and framing
  • Measuring and Cutting

Accomplishments

  • Achieved management position goal within 1 month of employment.
  • . Supervised team of 20 staff members.


Certification

  • Certified Forklift Operator, [Lowes Home Improvement] - 2016- Current
  • Certified Order Picker Operator, [Lowes Home Improvement] - 2016- Current
  • Certified Reach Operator, [Lowes Home Improvement] - 2016- Current
  • Certified Drivable Power Stock Lift Operator, [Lowes Home Improvement] - 2016- Current

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Carpenter

Martin Bros Marcowall
03.2024 - Current

Merchandising Service Manager

Lowes Home Improvement
09.2016 - 01.2024

Handyman

Torres Painting & Remodeling
01.2011 - 08.2016

High School Diploma -

Saddleback High School

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