Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Jorge Trelles

Miami,FL

Overview

4
4
years of professional experience

Work History

Operations Associates

Alo Yoga
Coral Gables, FL
01.2024 - Current
  • Monitored inventory levels and ordered new supplies to prevent shortages.
  • Organized the warehouse layout to optimize space utilization and streamline operations.
  • Conducted regular quality assurance checks on products prior to shipment.
  • Coordinated the return of defective or unsold products to suppliers or manufacturers.
  • Broke down boxes for garbage and recycling.
  • Received and distributed mail, letters and packages.
  • Conducted quality control checks to maintain standards and meet compliance requirements.

Operations Associates

Coach Outlet
Miami, FL
06.2023 - 01.2024
  • Monitored inventory levels and ordered new supplies to prevent shortages.
  • Organized the warehouse layout to optimize space utilization and streamline operations.
  • Conducted regular quality assurance checks on products prior to shipment.
  • Coordinated the return of defective or unsold products to suppliers or manufacturers.
  • Supported the onboarding and training of new operations staff.
  • Participated in team meetings focused on identifying opportunities for process optimization.
  • Stocked inventory and ordered office and kitchen supplies.
  • Broke down boxes for garbage and recycling.
  • Managed inventory levels to ensure optimal stock availability for ongoing operations.
  • Received and distributed mail, letters and packages.
  • Conducted quality control checks to maintain standards and meet compliance requirements.
  • Shipped packages and received goods and materials under guidance of company's procedures.
  • Trained personnel on proper warehouse safety protocols and equipment use guidelines.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Oversaw the maintenance and organization of warehouse space to maximize productivity.
  • Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
  • Greeted guests and vendors to assist in navigating space.
  • Maintained positive working relationship with fellow staff and management.

Pharmacy Technician

Publix
Miami, FL
12.2022 - 06.2023
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Prepared compound medications under the supervision of a licensed pharmacist.
  • Organized work areas so that everything was easily accessible when needed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Operated cash registers to accept payments from customers.
  • Entered prescription information into computer databases.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Managed medication inventory, including ordering and restocking medications as necessary.
  • Maintained proper storage and security conditions for drugs.
  • Restocked shelves with new supplies of medications as needed.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Front Service Clerk

Publix
Miami, FL
10.2020 - 12.2022
  • Handled returns and exchanges in accordance with store policies.
  • Answered customer questions to maintain high satisfaction levels.
  • Answered phone calls in a polite and helpful manner while providing accurate information as needed.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Conducted price checks on items when requested by customers.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Collected money, provided change and recorded transactions on receipts.
  • Adhered to safety regulations while handling hazardous materials such as cleaning supplies.
  • Resolved customer complaints in a timely manner to maintain good customer relations.
  • Maintained an organized work area to support operational efficiency.
  • Counted and inspected cash registers and reported thefts and other complex issues to management.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Provided excellent customer service by responding to inquiries promptly and courteously.
  • Greeted customers in a friendly and professional manner.
  • Handled cash register transactions quickly and accurately.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained a safe work environment by adhering to company policies and procedures at all times.
  • Assisted customers with returns, exchanges, and other inquiries.
  • Informed regular customers of new products or services and price changes.
  • Checked identification for age restricted products when necessary.
  • Assisted customers with loading purchases into their vehicles.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed routine maintenance and repair.

Education

High School Diploma -

John A. Ferguson Senior High School
Miami
06-2022

Skills

  • HIPAA
  • Effective Problem Solving
  • Proper labeling
  • Effective Team Collaboration
  • Order verification
  • FDA and HIPAA compliance
  • Insurance verification
  • Processing payments
  • Protection of Patient Information
  • Quality assurance and control
  • Answering customer questions
  • Prescription filling
  • Confidentiality and HIPAA
  • Supporting pharmacy operations
  • Drug inventory management
  • Problem-solving skills
  • Stocking shelves
  • Pharmacy ethics
  • Medicare and medicaid process

Affiliations

  • Reading and writing on a daily basis
  • Staying fit and exercising regularly
  • Playing team sports and participating in group-oriented activities
  • Taking care of animals and walking dogs
  • Cleaning and organizing my personal areas
  • Cooking
  • Appreciating art and films

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Operations Associates

Alo Yoga
01.2024 - Current

Operations Associates

Coach Outlet
06.2023 - 01.2024

Pharmacy Technician

Publix
12.2022 - 06.2023

Front Service Clerk

Publix
10.2020 - 12.2022

High School Diploma -

John A. Ferguson Senior High School

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Jorge Trelles