Jorge Trelles
Miami,FL
Overview
4
4
years of professional experience
Work History
Operations Associates
Alo Yoga
Coral Gables, FL
01.2024 - Current
- Monitored inventory levels and ordered new supplies to prevent shortages.
- Organized the warehouse layout to optimize space utilization and streamline operations.
- Conducted regular quality assurance checks on products prior to shipment.
- Coordinated the return of defective or unsold products to suppliers or manufacturers.
- Broke down boxes for garbage and recycling.
- Received and distributed mail, letters and packages.
- Conducted quality control checks to maintain standards and meet compliance requirements.
Operations Associates
Coach Outlet
Miami, FL
06.2023 - 01.2024
- Monitored inventory levels and ordered new supplies to prevent shortages.
- Organized the warehouse layout to optimize space utilization and streamline operations.
- Conducted regular quality assurance checks on products prior to shipment.
- Coordinated the return of defective or unsold products to suppliers or manufacturers.
- Supported the onboarding and training of new operations staff.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Stocked inventory and ordered office and kitchen supplies.
- Broke down boxes for garbage and recycling.
- Managed inventory levels to ensure optimal stock availability for ongoing operations.
- Received and distributed mail, letters and packages.
- Conducted quality control checks to maintain standards and meet compliance requirements.
- Shipped packages and received goods and materials under guidance of company's procedures.
- Trained personnel on proper warehouse safety protocols and equipment use guidelines.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw the maintenance and organization of warehouse space to maximize productivity.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Greeted guests and vendors to assist in navigating space.
- Maintained positive working relationship with fellow staff and management.
Pharmacy Technician
Publix
Miami, FL
12.2022 - 06.2023
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Organized work areas so that everything was easily accessible when needed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
- Verified accuracy of medication labels before they were dispensed to customers.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Maintained proper storage and security conditions for drugs.
- Restocked shelves with new supplies of medications as needed.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Front Service Clerk
Publix
Miami, FL
10.2020 - 12.2022
- Handled returns and exchanges in accordance with store policies.
- Answered customer questions to maintain high satisfaction levels.
- Answered phone calls in a polite and helpful manner while providing accurate information as needed.
- Managed customer complaints and rectified issues to complete satisfaction.
- Conducted price checks on items when requested by customers.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collected money, provided change and recorded transactions on receipts.
- Adhered to safety regulations while handling hazardous materials such as cleaning supplies.
- Resolved customer complaints in a timely manner to maintain good customer relations.
- Maintained an organized work area to support operational efficiency.
- Counted and inspected cash registers and reported thefts and other complex issues to management.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Greeted customers in a friendly and professional manner.
- Handled cash register transactions quickly and accurately.
- Welcomed large volume of guests and improved overall customer service.
- Maintained a safe work environment by adhering to company policies and procedures at all times.
- Assisted customers with returns, exchanges, and other inquiries.
- Informed regular customers of new products or services and price changes.
- Checked identification for age restricted products when necessary.
- Assisted customers with loading purchases into their vehicles.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed routine maintenance and repair.
Education
High School Diploma -
John A. Ferguson Senior High School
Miami06-2022
Skills
- HIPAA
- Effective Problem Solving
- Proper labeling
- Effective Team Collaboration
- Order verification
- FDA and HIPAA compliance
- Insurance verification
- Processing payments
- Protection of Patient Information
- Quality assurance and control
- Answering customer questions
- Prescription filling
- Confidentiality and HIPAA
- Supporting pharmacy operations
- Drug inventory management
- Problem-solving skills
- Stocking shelves
- Pharmacy ethics
- Medicare and medicaid process
Affiliations
- Reading and writing on a daily basis
- Staying fit and exercising regularly
- Playing team sports and participating in group-oriented activities
- Taking care of animals and walking dogs
- Cleaning and organizing my personal areas
- Cooking
- Appreciating art and films
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Operations Associates
Alo Yoga
01.2024 - Current
Operations Associates
Coach Outlet
06.2023 - 01.2024
Pharmacy Technician
Publix
12.2022 - 06.2023
Front Service Clerk
Publix
10.2020 - 12.2022
High School Diploma -
John A. Ferguson Senior High School