Jorge Ulloa
Rome,GA
Summary
Dynamic and results-oriented with a proven track record at Walmart and The City Creamery, adept at enhancing customer satisfaction and streamlining order processes. Excelled in strategic planning and communication, significantly improving team efficiency. Known for exceptional people skills and multi-tasking abilities, consistently leading to positive outcomes and heightened customer loyalty.
Overview
2
2
years of professional experience
Work History
Sales Associate
Walmart
12.2023 - Current
- Engaged with customers to build rapport and loyalty.
- Greeted customers and provided outstanding customer service.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Shift Leader
The City Creamery
05.2022 - 12.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
No Degree - Accounting
Georgia Highlands College
Rome, GA05-2027
Skills
- Order Processing
- Strategic Planning
- Excellent communication skills
- Multi-tasking strength
- Excellent people skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Walmart
12.2023 - Current
Shift Leader
The City Creamery
05.2022 - 12.2023
No Degree - Accounting
Georgia Highlands College