Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorge Urizar

Baltimore,MD

Summary

Results-driven professional with a passion for customer and team success, boasting a demonstrated record of accomplishment in the retail and wholesale industry. With over 25 years of experience in the automotive service and aftermarket parts sector, excels in implementing forward-thinking strategies to maximize customer relations, enhance employee performance, and drive business profitability. Proactive approach allows for capitalizing on emerging opportunities, showcasing a proven ability to increase revenue growth, control costs, and foster strong teams with minimal turnover. Known for excellence in achieving sales budget targets while maintaining profitability and expense control. Organized and proficient manager who excels at problem-solving, implementing process improvements, and motivating associates for high performance.

Overview

21
21
years of professional experience

Work History

Regional Manager

Fisher Auto Parts
09.2023 - Current
  • Successfully identified promising markets ans secured suitable buildings for new ventures
  • Collaborated closely with the real estate team to negotiate favorable lease agreements
  • Oversaw the build-out process and organized the team responsible for setting up new locations
  • Worked with local county offices to acquire the necessary permits for opening new locations
  • Identified, recruited, and hired top performing local talent who already has established customer relationships and a book of business which was crucial for launching these locations effectively
  • Developed and implemented strategic plans to optimize resource allocation across multiple locations.
  • Mentored and coached team members, fostering professional growth and improving overall performance.
  • Conducted regular performance assessments, identifying areas for improvement and implementing corrective actions.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Inventory control, specifically in placing the right products in the correct markets
  • Lead the sales team to effectively promote in-house promotions and align rebates for targeted customers, resulting in increased sales and customer satisfaction
  • Organized and led market sales blitzes to promote the launch of the new locations


Area Director

IEH Auto Parts - Auto Plus Auto Parts
02.2022 - 08.2023
  • Analyzed financial data to identify trends in sales and profit margin
  • Maintained contact with customers to build relationships and encourage loyalty to the organization’s products or services
  • Developed partnerships with local businesses in order to enhance visibility of company products and services
  • Established policies and procedures that ensured compliance with laws, regulations, safety standards, and organizational goals
  • Resolved customer complaints in an effective manner to maintain good relationships with clients
  • Monitored team progress against established targets and objectives within the region
  • Developed and implemented strategic plans to increase efficiency and profitability of the area
  • Recruited, trained, coached, mentored, evaluated employee performance while providing guidance on career development opportunities
  • Provided leadership by setting a positive example through professional attitude and actions
  • Analyzed market trends in order to adjust product offerings accordingly
  • Executed the recruiting process, hiring and retaining top talent
  • Provided secondary vendors to outsource & maintain inventory levels in store during companies filing of Chapter 11 bankruptcy
  • Maintained key staff with minimal employee turnover during the company's filing of Chapter 11 bankruptcy

Store Manager

IEH Auto Parts - Auto Plus Auto Parts
04.2017 - 02.2022
  • Oversaw day-to-day store operations to foster efficient and profitable operations
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary
  • Solved problems and resolved conflicts for team members and customers
  • Created and distributed training materials to staff members
  • Stocked and organized products in storage spaces and retail shelves
  • Implemented loss prevention strategies, alleviating shrink
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
  • Monitored customer service levels and implemented necessary changes to improve customer satisfaction
  • Tracked store inventory and ordered new products to prevent shortages
  • Leveraged new sales strategies to increase store revenue
  • Interviewed and hired prospective employees according to team needs
  • Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store
  • Mentored new employees on store policies and procedures while providing guidance and support in their roles
  • Promoted

Assistant Store Manager

IEH Auto Parts - Auto Plus Auto Parts
10.2015 - 04.2017
  • Coached employees on customer service and selling techniques
  • Maintained organized store environment for customer and employee health and safety
  • Coordinated with manager to set specific and actionable goals based on established KPI’s
  • Built employee knowledge with training and mentoring
  • Assisted with training staff on all internal operational functions
  • Utilized data to identify sales opportunities and maximize profits
  • Used proven customer engagement techniques to increase sales
  • Managed all customer inquiries and complaints in a professional and timely manner
  • Promoted

Assistant Store Manager

Autopart International
03.2013 - 09.2015
  • Contributed to opening a new location by partnering with Operation team to execute store set up
  • Coached employees on customer service and selling techniques
  • Managed the day-to-day operation of the store’s assets including cash, inventory, & vehicles
  • Coordinated dispatch activities and created delivery routes to provide the most efficient service
  • Worked closely with the Store Manager on payroll management and productivity improvements
  • Provided leadership to the team on how to build new accounts to penetrate and gain market share
  • Organized, managed cycle counts and inventory control to maintain accuracy of overall inventory
  • Visited prospective shops to generate new business and develop rapport

Auto Technician

Moore’s Performance
07.2009 - 04.2012
  • Performed routine maintenance and repairs on a wide variety of vehicles including brakes, suspension, transmissions and engines
  • Installed new motors and transmissions assemblies according to manufacturing specs
  • Identified any potential issues before they became costly repairs through preventative maintenance techniques
  • Diagnosed vehicle malfunctions by utilizing computerized scanners and other testing equipment
  • Repaired cooling systems using pressure testers to check for leaks in cooling system, radiators, water pumps, hoses, etc
  • Replaced or repaired worn components such as gaskets, hoses, belts, timing belts, brakes, clutches, drive shafts, and electrical systems
  • Completed minor welding tasks on exhaust systems and other metal components
  • Conferred with customers to obtain descriptions of vehicle problems and repair requirements

Service Manager/ Auto Technician

Discount Brakes & Auto Repair
05.2004 - 06.2009
  • Supervised daily office operations and addressed any workplace inconsistencies or issues
  • Delegated tasks to employees to effectively complete repairs
  • Ascertain automotive problems and services by listening to customer’s description of symptoms, clarify description of problems; conduct inspections; take test drives; check vehicle maintenance records; and examine service schedules
  • Diagnose and repair drivability issues; preventive maintenance, fluids, tune ups,timing belts, replace engine, transmissions, heating and cooling systems, A/C repair, braking systems, suspension components, alignments, tire mounting and balancing, electrical systems starting, charging, lighting, and other mechanical problems
  • Develop estimates by costing material, supplies and labor
  • Managed the repair process from start to finish, including ordering parts and keeping customers informed of progress
  • Prepare repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and services required
  • Obtain approval signatures prior to repair and answer any questions or concerns
  • Arranged towing and temporary transportation to customers as needed
  • Monitored employee work levels and optimized performance with strategic approaches
  • Monitored workers skills and training to correctly delegate assignments for maximum performance
  • Inspected completed standard and complex repairs on gasoline automobiles
  • Generate payrolls checks, process payments for all vendors and overhead costs
  • Cultivated rapport with clients to build loyalty

Education

Certification - Electronics, Computers, Telecommunications

TESST College of Technology
Baltimore, MD
06.2002

Skills

  • Business Leadership
  • Multi-Unit Management
  • Financial statement analysis
  • Operational Efficiency
  • Budget Controls
  • Merchandise Quality Control
  • Employee Performance Reviews
  • Problem Solving
  • Behavior Redirection
  • Effective Listening and Communication

Timeline

Regional Manager

Fisher Auto Parts
09.2023 - Current

Area Director

IEH Auto Parts - Auto Plus Auto Parts
02.2022 - 08.2023

Store Manager

IEH Auto Parts - Auto Plus Auto Parts
04.2017 - 02.2022

Assistant Store Manager

IEH Auto Parts - Auto Plus Auto Parts
10.2015 - 04.2017

Assistant Store Manager

Autopart International
03.2013 - 09.2015

Auto Technician

Moore’s Performance
07.2009 - 04.2012

Service Manager/ Auto Technician

Discount Brakes & Auto Repair
05.2004 - 06.2009

Certification - Electronics, Computers, Telecommunications

TESST College of Technology

Similar Profiles

CREATE PROFILE