Jorge Urroz
South San Francisco,CA
Summary
With a proven track record at Golden State Nissan and Infiniti, I excel in warranty management and fostering strong client relationships. My expertise in claims processing and automotive industry knowledge has significantly minimized claim rejections. I'm recognized for my technical acumen and exceptional recordkeeping, ensuring efficiency and accuracy in high-pressure environments. Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 25 years of related dealership experience.
Overview
34
34
years of professional experience
Work History
Warranty Administrator
Golden State Nissan and Infiniti
09.2023 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Parts Counter Person
Golden State Nissan and Infiniti
09.2020 - 09.2023
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Adhered to company guidelines for performance and compliance.
Parts Counter Person
Peninsula Infiniti
01.2018 - 02.2020
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Compiled comprehensive orders for commercial accounts, ensuring accuracy while maximizing revenue potential for the business.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
Parts Counter Person
British Motor Works
01.2017 - 01.2018
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Adhered to company guidelines for performance and compliance.
- Maintained extensive understanding of common problems and methods for repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Stocked and managed stock of parts.
- Maintained clean and neat parts counter and sales floor.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
Parts Counter Person
Sfmta San Francisco Municipal Transportation Agency
01.2016 - 05.2016
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
- Contributed ideas during team meetings aimed at improving store operations and increasing profitability.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Adhered to company guidelines for performance and compliance.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Education
High School Diploma -
City College of San Francisco
San Francisco, CASkills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Automotive Industry Expertise
- Recordkeeping skills
- Software Applications
- Claims submissions
- Paperwork Processing
- Technical knowledge
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balancePaid time offWork from home optionPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Warranty Administrator
Golden State Nissan and Infiniti
09.2023 - Current
Parts Counter Person
Golden State Nissan and Infiniti
09.2020 - 09.2023
Parts Counter Person
Peninsula Infiniti
01.2018 - 02.2020
Parts Counter Person
British Motor Works
01.2017 - 01.2018
Parts Counter Person
Sfmta San Francisco Municipal Transportation Agency
01.2016 - 05.2016
High School Diploma -
City College of San Francisco
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