Jorge Valbuena
Orlando,FL
Summary
Versatile professional with a proven track record in enhancing customer satisfaction and streamlining operations at Clear. Excelled in customer engagement and problem-solving, significantly improving service delivery. Skilled in income tax preparation and adept at fostering client loyalty through exceptional service. Demonstrates a strong work ethic and team management capabilities, ensuring compliance and operational excellence.
Overview
5
5
years of professional experience
Work History
Ambassador
Clear
10.2023 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Responsible for ensuring airport security and identity verification, including sales of Clear memberships to passengers, ensuring passenger safety and compliance with security protocols.
Server
Soneros Restaurant
02.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided exceptional customer service, managing reservations and providing a high-quality dining experience in a fast-paced environment.
Tax Preparer
RC Tax & Accounting
01.2023 - 05.2023
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Personalized financial advice and precise tax preparation for individual clients, ensuring compliance with tax laws and maximizing returns.
Call Center Representative
SITEL Worldwide
09.2019 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Efficient customer service and problem-solving for FedEx clients, ensuring a positive experience in every interaction.
Education
High School Diploma -
Unidad Educativa Privada Jesus Anibal Alfonzo
Venezuela07.2017
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Strong Work Ethic
- Exceptional customer service
- Income Tax Preparation
- Local, state, and federal tax returns
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Ambassador
Clear
10.2023 - Current
Tax Preparer
RC Tax & Accounting
01.2023 - 05.2023
Server
Soneros Restaurant
02.2022 - 10.2023
Call Center Representative
SITEL Worldwide
09.2019 - 01.2022
High School Diploma -
Unidad Educativa Privada Jesus Anibal Alfonzo