Jorge Vance-Gonzalez
Seattle,WA
Summary
Dynamic Travel Care Agent at American Express with exceptional customer service skills and a strong ability to resolve issues efficiently. Proven track record in maintaining meticulous records and fostering client satisfaction. A dedicated team player with expertise in time management and problem-solving, committed to enhancing the customer experience. Years of experience in the food industry from cashier work to being a full time cook.
Overview
6
6
years of professional experience
Work History
Travel Care Agent
American Express
05.2018 - 01.2019
- Communicated company policies and procedures to clients.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Booked vacations and plane tickets for American Express cardholders.
Restaurant Waiter
Wasabi Sushi
01.2019 - 07.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Cook
Merchants Cafe
03.2021 - 08.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Barista
Starbucks
08.2022 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Diploma -
Robert Shoemaker High School
Killeen, TX2015
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Team leadership
- Cash register operation
- Order taking
- Decision-making
Timeline
Barista
Starbucks
08.2022 - 07.2024
Cook
Merchants Cafe
03.2021 - 08.2022
Restaurant Waiter
Wasabi Sushi
01.2019 - 07.2020
Travel Care Agent
American Express
05.2018 - 01.2019
Diploma -
Robert Shoemaker High School
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